Preparing to run the installer on a Linux computer

Before you start installing the products in the BMC Cloud Lifecycle Management solution, prepare the Linux computer on which you will run the installer by using the procedures explained in this topic:

• Before you begin
• To check for existing installer
• To install from the tmp directory
• To set the screen resolution
• To install packages on Linux 6.5 computers
• To install packages on Linux 7.6 computers
• To uninstall TrueSight Server Automation (formerly called BMC Server Automation) RSCD Agent and NSH
• To verify product host connectivity
• Related topics

To prepare for installation on a Microsoft Windows computer, see Preparing-to-run-the-installer-on-a-Windows-computer.

Before you begin

Ensure that you review the complete list of requirements, listed at System-requirements-for-Linux.

To check for existing installer

Check if there is an existing installer from a previous installation on the host. If there is, back up and delete the previous /opt/bmc/Planner installation folder. Also, back up and delete the /opt/bmc/ProductRegistry.xml file.

To install from the tmp directory

Ensure that you update the /etc/fstab filesystem with the correct mount property for the installationPath/tmp directory. Set the default value of the fourth column of the filesystem to exec. For more information, see Updating the fstab filesystem in Linux in the Linux documentation.

To set the screen resolution

Set your computer screen to the recommended resolution of 1280 x 800 or greater.

To install packages on Linux 6.5 computers

The following video presentation (4:05) shows you how to subscribe to the Red Hat Network.

 https://youtu.be/cCBUd3eQhIk

The following video presentation (8:38) shows you how to use yum and rpm to install Linux packages on your Linux host. 

 https://youtu.be/o_xPqITchyc 

You can also use the following .txt file to create a script for easy installation. 

yuminstall.txt

Specific packages are required to access the graphical user interface (GUI) on Red Hat Linux 6.5 computers.

1. Install the following minimum versions of the 32-bit RPM packages:
   • unixODBC-devel-2.2.14-12.el6_3.i686.rpm
   • unixODBC-2.2.14-12.el6_3.i686.rpm
   • libX11-1.5.0-4.el6.i686.rpm
   • libXau-1.0.5-1.el6.i686.rpm
   • libxcb-1.8.1-1.el6.i686.rpm
   • libXext-1.3.1-2.el6.i686.rpm
   • libXi-1.3-3.el6.i686.rpm
   • libXtst-1.0.99.2-3.el6.i686.rpm
   • libXp-1.0.0-15.1.el6.i686.rpm
   • libICE-1.0.6-1.el6.i686
   • libSM-1.1.0-7.1.el6.i686
   • openssl-1.0.0-20.el6_2.5.i686.rpm
   • libgssglue-0.1-11.el6.i686.rpm
   • krb5-libs-1.10.3-10.el6_4.2.i686.rpm
   • libcom_err-1.41.12-14.el6.i686.rpm
   • keyutils-libs-1.4-4.el6.i686.rpm
   • libselinux-2.0.94-5.3.el6.i686.rpm
   • zlib-1.2.3-29.el6.i686.rpm
   • libidn-1.18-2.el6.i686.rpm
   • libcap-2.16-5.5.el6.i686.rpm
   • libattr-2.4.44-7.el6.i686.rpm
   • libstdc++-4.4.4-13.el6.i686.rpm
   • elfutils-libelf-devel-0.152-1.el6.i686.rpm
   • elfutils-libelf-devel-static-0.152-1.el6.i686.rpm
   • libaio-devel-0.3.107-10.el6.i686.rpm
   • libgcc-4.4.7-3.el6.i686.rpm
   • libstdc++-devel-4.4.6-4.el6.i686.rpm
   • glibc-devel-2.12-1.107.el6.i686.rpm
   • glibc-2.12-1.107.el6.i686.rpm
   • compat-libstdc++-33-3.2.3-69.el6.i686.rpm
   • compat-libtermcap-2.0.8-49.el6.i686.rpm
   • xorg-x11-xauth-1.0.2-7.1.el6.i686
   • pam.i686 – Linux-PAM (Pluggable Authentication Modules for Linux) RPM
   • libstdc++-4.4.6-4.el6.i686
   • libgcc-4.4.6-4.el6.i686
2. Install the following minimum versions of the 64-bit RPM packages:
   • unixODBC-devel-2.2.14-12.el6_3.x86_64.rpm
   • unixODBC-2.2.14-12.el6_3.x86_64.rpm
   • libX11-1.5.0-4.el6.x86_64.rpm
   • libXau-1.0.5-1.el6.x86_64.rpm
   • libxcb-1.8.1-1.el6.x86_64.rpm
   • libXext-1.3.1-2.el6.x86_64.rpm
   • libXi-1.3-3.el6.x86_64.rpm
   • libXtst-1.0.99.2-3.el6.x86_64.rpm
   • libXp-1.0.0-15.1.el6.x86_64.rpm
   • libICE-1.0.6-1.el6.x86_64
   • libSM-1.1.0-7.1.el6.x86_64
   • openssl-1.0.0-20.el6_2.5.x86_64.rpm
   • libgssglue-0.1-11.el6.x86_64.rpm
   • krb5-libs-1.10.3-10.el6_4.2.x86_64.rpm
   • libcom_err-1.41.12-14.el6.x86_64.rpm
   • keyutils-libs-1.4-4.el6.x86_64.rpm
   • libselinux-2.0.94-5.3.el6.x86_64.rpm
   • zlib-1.2.3-29.el6.x86_64.rpm
   • libidn-1.18-2.el6.x86_64.rpm
   • libcap-2.16-5.5.el6.x86_64.rpm
   • libattr-2.4.44-7.el6.x86_64.rpm
   • libstdc++-4.4.4-13.el6.x86_64.rpm
   • elfutils-libelf-devel-0.152-1.el6.x86_64.rpm
   • elfutils-libelf-devel-static-0.152-1.el6.x86_64.rpm
   • libaio-devel-0.3.107-10.el6.x86_64.rpm
   • libgcc-4.4.7-3.el6.x86_64.rpm
   • libstdc++-devel-4.4.6-4.el6.x86_64.rpm
   • gcc-4.4.6-4.el6.x86_64.rpm
   • glibc-devel-2.12-1.107.el6.x86_64.rpm
   • glibc-headers-2.12-1.107.el6.x86_64.rpm
   • kernel-headers-2.6.32-279.el6.x86_64.rpm
   • glibc-2.12-1.107.el6.x86_64.rpm
   • glibc-common-2.12-1.107.el6.x86_64.rpm
   • gcc-c++-4.4.6-4.el6.x86_64.rpm
   • sysstat-9.0.4-20.el6.x86_64.rpm
   • compat-libstdc++-33-3.2.3-69.el6.x86_64.rpm
   • compat-libtermcap-2.0.8-49.el6.x86_64.rpm
   • Linux-PAM (Pluggable Authentication Modules for Linux) RPM
   • bc-1.06.95-1.el6.x86_64
   • libstdc++-4.4.6-4.el6.x86_64
   • libgcc-4.4.6-4.el6.x86_64
     
3. To ensure that the BMC Remedy AR System services start, install the compat-libstdc++-33-3.2.3-69.el6.i686.rpm RPM package.
4. To ensure that the RSCD Agent installs properly, install the compat-libtermcap-2.0.8-49.el6.x86_64.rpm package.
5. From the /usr/lib folder, verify that the libstdc++.so.5 library exists. Install the library if it does not exist.

6. To verify whether the RPM is installed, enter the following command:

   rpm -ql package
   rpm -ql compat-libstdc++-33-3.2.3-69.el6.i686.rpm

To install packages on Linux 7.6 computers

To uninstall TrueSight Server Automation (formerly called BMC Server Automation) RSCD Agent and NSH

For new installations, if you have an existing TrueSight Server Automation Remote Server Call Daemon (RSCD) Agent and BMC Network Shell (NSH) installed on your installer host, you must uninstall them. Because the RSCD agent will be installed with every BMC product and the NSH will be installed on the installer host, you must uninstall any existing versions.

1. Stop the RSCD agent if it is running:
   /etc/init.d/rscd stop
2. Go to /opt/bmc/NSH.
3. Type the command ./Uninstall and follow the uninstallation process.
4. Go to /opt/bmc/rscd directory and delete the rscd folder (if it exists).
5. Manually delete the /usr/lib/rsc folder, the /usr/nsh folder, and the /etc/rsc folder (if it exists).
6. Manually delete the /etc/init.d/rscd file.
7. Manually delete the /usr/lib/rsc/HOME file.
8. To ensure there are no remaining artifacts (for example, if the RSCD agent was installed via rpm):
   1. Verify that the RSCD agent rpm has been removed:
      rpm -qa | grep rscd 
   2. If the agent rpm is detected, delete it. For example:
      rpm -e BladeLogic_RSCD_Agent-8.8.00-303.x86_64 
9. Reboot the machine after you have completed the cleanup.

For more information, see the Uninstalling-other-components-on-UNIX-and-Linux topic in the TrueSight Server Automation online technical documentation.

To verify product host connectivity

Perform the following steps to ensure that you can successfully launch the installation on a product host:

1. Ensure that you can contact all target hosts (on which you want to install BMC products) from the installer host (for example, ping <hostName>).
2. Run the ifconfig eth0 command on the target host, and verify that the IP address returned in the preceding step matches the target computer's IP address returned in this step.

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Related topics

Preparing-to-run-the-installer-on-a-Windows-computer
Installation-order-and-product-dependencies
Installing-BMC-Cloud-Lifecycle-Management