TicketTemplate class
The TicketTemplate class represents a ticket template in corporate ITSM system e.g. change template. Ticket creation will take place based on one of the templates.
TicketTemplate class APIs
The following tables list the basic APIs, operation APIs, and relationship APIs for the TicketTemplate class.
Basic APIs
Name | HTTP | URI | Description |
|---|---|---|---|
search | POST | Searches for TicketTemplate objects. |
Operation APIs
The TicketTemplate class has no operation APIs.
Relationship APIs
The TicketTemplate class has no relationship APIs.
TicketTemplate class relationships and attributes
The following tables list the relationships and attributes of the TicketTemplate class.
Relationships
Name | Type | Multi- | Description |
|---|---|---|---|
generatedTickets | 0..* |
| |
organization | 0..1 |
| |
ticketTemplateMaps | 0..* |
| |
tickets | 0..* |
| |
cloudClass | 1 | Fully-qualified name of the class to which the object belongs | |
provider | 1 | Provider that created the object | |
tags | 0..* | Tags associated with the object |
Attributes
Name | Type | Multi- | Description |
|---|---|---|---|
status | 1 |
| |
ticketType | 1 |
| |
externalID | String | 0..1 | Identifier used for the object by an external provider |
owner | String | 0..1 | Name of the owner of the object |
reconciliationID | String | 0..1 | Reconciliation identity value for the object from the BMC Atrium CMDB |
tokenID | String | 0..1 | Token identifier |
description | String | 0..1 | Text that describes the object |
guid | String | 1 | Globally unique identifier for the object |
labels | String | 0..* |
|
modifiedDate | 0..1 | Date the Cloudobject was modified | |
name | String | 1 | Human-readable name of the object |