Integrating with BMC Change Management
BMC Change Management is a component of the BMC Remedy IT Service Management suite that provides the ability to plan, schedule, implement, and track changes that need to be completed within your cloud infrastructure.
- For fresh installations, BMC Change Management integration is only enabled with remote ITSM server. You must follow the following procedures to complete the integration and to enable change integration for BMC Cloud Lifecycle Management use cases.
- For upgrades, there is no change in the BMC Cloud Lifecycle Management and BMC Change Management integration, because BMC Remedy IT Service Management is part of Enterprise-AR. Or, you can also enable remote change integration post-upgrade. But you must choose Change Management either during the upgrade or after the upgrade; you cannot choose both.
The following topics provide information and instructions for integrating BMC Cloud Lifecycle Management with BMC Change Management.
Topic | Description |
|---|---|
This topic provides an overview of the integration with BMC Change Management, including a short video on the benefits of integrating BMC Change Management with BMC Cloud Lifecycle Management. The topic also provides an overview of how the out-of-the-box integration with BMC Change Management works and how BMC Cloud Lifecycle Management service requests use the change policies. | |
This topic describes how to integrate a remote installation of BMC Remedy Change Management (using a remote ITSM server) with BMC Cloud Lifecycle Management. | |
This topic describes how to configure the approval process assignments and approver mappings in BMC Change Management, to complete the integration with BMC Cloud Lifecycle Management. You configure approver mapping after you have completed the BMC Cloud Lifecycle Management configuration tasks and have created the Cloud Provider company. | |
This topic provides a description of the out-of-the-box change policies and describes how to associate a change policy with a service offering in BMC Cloud Lifecycle Management. The cloud administrator or a user with administrator permissions creating a service offering determines which change policy should be associated to the service offering. The end user who selects the service offering instance is typically unaware of the underlying change policy associated with that service offering. | |
Optionally, you can extend the integration with BMC Change Management by making additional end-user actions available to the service offering, or by customizing the change templates. This topic describes how to enable additional actions and provides some guidelines for customizing BMC Cloud Lifecycle Management templates. | |
This topic provides instructions for verifying and updating (if required) the integration of BMC Cloud Lifecycle Management with BMC Change Management. |
Related BMC Communities blog entries
The following link provides supplemental information available from a blog entry in BMC Cloud Lifecycle Management Communities:
Configuring BMC Cloud Lifecycle Management to use multitenant Change Management