Cloud operations
Cloud Operations is about running and optimizing your hybrid cloud to deliver superior service by understanding the current state of your resources and how they will change going forward to meet future needs. While often perceived to be temporary, most cloud services live for weeks, months, or even years — and will continue to grow as shared resources increasingly support traditional IT workloads. When you add up all the operating systems, middleware, tooling, applications, and now hypervisors in the average IT environment, this management task can overwhelm many organizations with ongoing repair and maintenance.
Once a cloud has been designed and is up and running, it is important to optimize it to deliver quality service to each of its users. To do so, IT should proactively monitor for performance issues and maintain optimal use of capacity resources. Three key components are required:
- Service level enforcement — The way to make sure a cloud provider is addressing a customer's business requirements and risks is through an actively managed service level agreement (SLA).
- Proactive-performance-management — IT can proactively manage performance across your public and private cloud infrastructures through predictive analytics for performance monitoring and identification of performance issues.
- Continuous-resource-optimization — To make the best use of cloud resources, IT must actively manage the capacity of the broad cloud infrastructure and also right-size individual cloud services on an ongoing basis.
Cloud operations overview diagram