Upgrade considerations
This topic lists items for you to take into consideration as you plan your upgrade to version 4.x or the latest service pack. The topic contains the following sections:
Before you begin upgrading
When you are creating the installation environment by adding products from previous environments to the version 4.x environment, you can change the deployment type of your BMC Cloud Lifecycle Management environment, if required. For example if you installed a Small deployment type during version 2.1, you can change the deployment type to Medium or Large when you add products to the version 4.x environment.
Installer skips SLM and ITSM, cannot upgrade ProactiveNet
In the 4.x release, the installer skips BMC IT Service Management and BMC Service Level Management during upgrade by default, thus reducing upgrade time significantly.
- To upgrade BMC Remedy IT Service Management on an E-AR server, use the following command to launch the installer:setup.cmd -J skip_itsm=false
The command with this option can detect older versions of BMC Remedy IT Service Management, and then integrate and upgrade it as part of Enterprise-AR. - To upgrade BMC Service Level Management, you must use the standalone installer from EPD.
In addition, BMC Cloud Lifecycle Management no longer supports the installation or upgrade of BMC ProactiveNet products. If you install or upgrade BMC ProactiveNet Central Server or BMC ProactiveNet Server, you must download the standalone installer from EPD and integrate them through Cloud Vista integration.
Upgrading from BMC Cloud Lifecycle Management version 2.1.x
If you are upgrading from 2.1.x, you must upgrade all products in the solution. You must complete all the prerequisites for the upgrade and data migration to successfully complete the upgrade process.
Upgrading from BMC Cloud Lifecycle Management version 3.x
If you are upgrading from 3.x, you must upgrade all products in the solution. However, you do not need to perform the data migration steps. These migration prerequisite steps are now performed automatically by the installer. However, you must complete the prerequisite for the upgrade to complete the upgrade successfully.
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