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Refreshing service instances

You can refresh data for service instances, to ensure that you are always working with current data.

For example, suppose that a cloud service provider uses both BMC Cloud Lifecycle Management and VMware vCloud Director to provide cloud services to its customers. The cloud administrator might change the virtual machine configuration (for example, power on, power off, add or remove CPU, add or remove memory, or update OS patches or disks) from the VMware vCenter portal. By refreshing the service instance, you ensure that those updates are synchronized in the BMC Cloud Lifecycle Management portal.

This topic contains the following sections:

What gets updated?

When you refresh a service instance or server, the following properties are updated:

  • CPU
  • Memory
  • Power state
  • OS information
  • Disk Information (Including a change to the target datastore)
  • The provisioned deployment and functional model (for the service offering instance).

Considerations when refreshing a service instance

  • OS synchronization is supported only if the actual server is powered on.
  • The OS Manufacturer, minor version, and patch level are synchronized for non-Linux/AIX guests only (that is, Microsoft Windows platforms only).
  • Virtual cluster/virtual host/virtual resource pool is synchronized for VMware only.
  • The provisioned deployment model is updated only if the service is synchronized. The provisioned deployment model is not synchronized if only the server is synchronized.
  • The virtualization platforms supported are VMware, vCloud, Amazon EC2, Hyper-V, IBM, and Citrix XenServer.
  •  When you delete a server from BMC Cloud Lifecycle Management and perform a refresh of a service or a server, the server is deleted and is no longer available in the BMC Cloud Lifecycle Management Console, under My Instances > Server. Note the following considerations after deleting a server from BMC Cloud Lifecycle Management and perform a refresh:
     
    • The server is deleted from the server under Services, however the services are available and are not deleted. 
    • If you perform a refresh operation immediately after completion of another refresh operation, the operation fails.

To refresh a service

  1. From the BMC Cloud Lifecycle Management Administration Console, click the vertical Workspaces menu on the left side of the window and select Service Instances. The BMC My Cloud Services Console is displayed along with all of the active service requests.
  2. Under Services, do one of the following:

    • Click the Synchronize icon synchronize_icon.gif.
    • Click the Operator Action icon operator_action_button.jpg, and select Synchronize.
      Services_tab_synchronize.gif

To refresh a server

  1. From the BMC Cloud Lifecycle Management Administration Console, click the vertical Workspaces menu on the left side of the window and select Service Instances. The BMC My Cloud Services Console is displayed along with all of the active service requests.
  2. Click the Servers tab.
  3. Under Servers, do one of the following:

    • Click the Synchronize icon synchronize_icon.gif.
    • Click the Operator Action icon operator_action_button.jpg, and select Synchronize.
      Servers_tab_synchronize.gif

 

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