Configuring the BMC Remedy Mid Tier

If you have installed the BMC Remedy Mid Tier on a different host than BMC Remedy AR System sever and ITSM Suite - Primary, perform the following steps:

1. From the Services window, stop and then restart the Tomcat service.
2. Navigate to the CloudBackPlugin subdirectory and delete the contents of the folder.
   • On Windows, go to C:\Program Files\BMC Software\ARSystem\midtier\PluginsCache\<ARSystemHostName>\CloudCallBackPlugin. 
   • On Linux, go to opt/ BMC Software/ ARSystem/midtier/PluginCacheARHOSTName/CloudCallBackPlugin/hostname/CloudBackPlugin
3. Log on to the BMC Remedy Mid Tier Configuration Tool, using the following link:
    https:// midTierHost:portNumber/arsys/shared/config/config.jsp
4. In the left navigation pane, click Cache Settings.
5. Click Flush Cache.
6. Stop and restart the Tomcat service