Granting access to an agent for remotely accessing a device with macOS

To establish a remote connection with a macOS device, you must grant access to the BMC Client Management agent. Before starting a remote control session, you must perform the steps explained in this topic.

Note

This authorization applies to the clients running on macOS Mojave and later releases.

Related topics

Remotely-controlling-a-device-through-the-BCM-Java-Console

Remotely-controlling-a-device-through-a-web-browser

Remotely-controlling-an-unmanaged-device

To grant access to an agent for remotely accessing a macOS device

  1. Launch a remote control request on a computer with macOS and follow the user interface instructions.
  2. In the Security and Privacy window, select BCM_Agent from the list of applications and follow the user interface instructions.
  3. In the Accessibility Access window, select the BCM_Agent from the list of applications and click the + button.
    macOS_screen6.png
    The agent can control the computer for a remote session.

Note

For agentless devices, at the end of the remote session, go back to System Preferences > Accessibility > Privacy and remove the BCM agent from the list of apps. This step is mandatory for establishing a new remote control session. For devices with agent, this step is performed only if you reinstall the agent.

To record a remote control session on your macOS device

  1. Launch a remote control request on your macOS device and follow the user interface instructions.
  2. Open Security & Privacy settings on your device.
  3. In the Privacy tab select Screen Recording option. 
  4. Select the the BCM_Agent from the list of applications and click the + button.
    Screen Shot 2022-05-16 at 09.13.43.png
    The recording of the remote control session has started.

To grant access to an agent for remotely accessing a macOS device using macOS Ventura

The control center in macOS Ventura (13.0) has been updated. The images show how to grant remote access to the BMC Client Management agent.

SCR001.png


SCR002.png


SCR003.png


Where to go from here

Managing-devices-remotely

Establishing-a-remote-control-session

Recording-a-remote-control-session

 

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