Upgrading the common components

Upgrading the common components

The following information leads you through the upgrade process for the common components of BMC Client Management , that is, the console and the predefined (out-of-the-box) objects for all supported platforms.

• Upgrading the console
• Upgrading the predefined objects
• Performing an automatic upgrade of the client agent on all platforms (master excluded)

Upgrading the console

To upgrade a console to the current version you have the following possibilities:

• Automatically upgrading via the console parameters
• Alternatively upgrading via the console Download page

If you applied a master hotfix, the console is upgraded by this process as well; therefore, you can skip the following sections.

Upgrading the predefined objects

If you imported the out-of-the-box objects, you also need to upgrade them to the new version, if you chose to deactivate the automatic upgrade option. Proceed as follows:

1. Open the console and log on.
2. Select Tools > Import Out-of-the-Box Objects .
    The Out-of-the-Box Object Import window appears.
3. Select the language of the predefined objects from the list box.
    If you already imported a previous version of this file, the Import Results window appears. It lists all predefined objects that are contained in this new file with their object type.
4. Select all objects that are to be added or updated by marking the respective check box in the Update column.
5. To update all objects, select the following Select All Objects button.
6. Click OK to confirm the import and close the window.

The selected predefined objects are now imported: the selected new objects are added and those that already exist are updated. All selected predefined objects are now available in the console for use.

Performing an automatic upgrade of the client agent on all platforms

CM agents can be upgraded automatically or manually. If you want to manually upgrade your agents, see the sections under the respective platforms.

Automatic upgrade of agents is specified during the master upgrade. To verify that you have defined automatic upgrade, proceed as follows (by default the automatic upgrade is deactivated):

1. In the console, open the Global Settings > System Variables node.
2. Select the Connection Management tab.
3. Check that the Automatic Agent Version Upgrade parameter is set to Yes .
4. If this is not the case, double-click the respective line in the table.
    The Properties window opens.
5. Check the box for the parameter.
6. Click OK to confirm and close the window.

The automatic agent upgrade is instantly activated. The next time the agents upload their identify to their parent, they are upgraded immediately, if an upgrade is available.