Software requirements for Client Management on site
This topic contains the following software requirements:
CM master, relays and clients
The CM master requires the Oracle Java Runtime Environment (JRE) version 1.7 or higher (provided with the installation program for Windows installations).
Operating Systems | Master server 1,2,3,5 | Relays1,2,3,4,5 | Clients 1,2,3,4,5 |
|---|---|---|---|
Windows | |||
Windows Server 2003 SP2 (32/64 bit) | ✅️ | ✅️ | ✅️ |
Windows Server 2003 R2 (32/64 bit) | ✅️ | ✅️ | ✅️ |
Windows Server 2008 SP2 (32/64 bit) | ✅️ | ✅️ | ✅️ |
Windows Server 2008 R2 SP1 | ✅️ | ✅️ | ✅️ |
Windows Server 2012 | ✅️ | ✅️ | ✅️ |
Windows Server 2012 R2 | ✅️ | ✅️ | ✅️ |
Windows Server 2016 (Preview edition) | ❌️ | ✅️ | ✅️ |
Windows XP SP2 (64 bit) | ❌️ | ⚠️ | ✅️ |
Windows XP SP3 (32 bit) | ❌️ | ⚠️ | ✅️ |
Windows XP Embedded SP3 (32/64 bit) | ❌️ | ⚠️ | ✅️ |
Windows Vista with SP1 (32/64 bit) | ❌️ | ⚠️ | ✅️ |
Windows 7 (32/64 bit) | ⚠️ | ⚠️ | ✅️ |
Windows 7 Embedded (32/64 bit) | ❌️ | ⚠️ | ✅️ |
Windows 8 (32/64 bit) | ⚠️ | ⚠️ | ✅️ |
Windows 8.1 (32/64 bit) | ⚠️ | ⚠️ | ✅️ |
Windows 8.1 Embedded (32/64 bit) | ❌️ | ⚠️ | ✅️ |
Windows 10 (32/64 bit) | ⚠️ | ⚠️ | ✅️ |
Linux | |||
Red Hat Enterprise 4.8, 5, 6, and 7 | ✅️ | ✅️ | ✅️ |
SUSE 10, 11, 12, and 13 | ✅️ | ✅️ | ✅️ |
CentOS 4.8, 5, 6 and 7 | ✅️ | ✅️ | ✅️ |
Debian 6, 7, and 8 | ✅️ | ✅️ | ✅️ |
Ubuntu LTS 12.04 and 14.04 | ✅️ | ✅️ | ✅️ |
Mac | |||
Intel Based Mac OS: v10.8 (Mountain Lion) | ❌️ | ⚠️ | ✅️ |
Intel Based Mac OS: v10.9 (Mavericks) | ❌️ | ⚠️ | ✅️ |
Intel Based Mac OS: v10.10 (Yosemite) | ❌️ | ⚠️ | ✅️ |
Intel Based Mac OS: v10.11 (El Capitan) | ❌️ | ⚠️ | ✅️ |
Legend: ✅️: Fully supported. ⚠️: Supported for evaluation and proof of concept only, not recommended for production environment. ❌️: Not supported. | |||
- Minimum requirements do not include the total requirements for the server operating system or any other application (that is, MS SQL, MS IIS, antivirus, and so on) installed on the same server.
- If several Client Management components (that is, Client Management Master Server, database, or web server application) are installed together on a common server, the minimum requirements for each server component must be combined, and note 1 also applies.
- Actual requirements and product functionality might vary based on your system configuration and operating system.
- Recommendation: at least 512 Kbps connectivity from audited computer to Client Management relay.
- Itanium 64-bit processes are not supported.
BMC Client Management database server
Platform | Supported versions |
|---|---|
Microsoft SQL Server Express, Standard and Enterprise editions (Windows masters only) |
|
Oracle RDBMS |
|
PostgreSQL (Linux masters only) |
|
BMC Client Management console
The BMC Client Management console requires the Java Runtime Environment (JRE) version 1.7 update 55 or later (version 1.8 update 40 is provided with the installation program.)
Supported directory servers
Component | Supported Platforms |
|---|---|
Microsoft Active Directory | Microsoft Active Directory Services (ADS) 2012 and 2012 R2 |
Lotus Domino | Lotus Domino 9.0 |
Novell eDirectory | Novell eDirectory 8.8 |
LDAP |
|
Supported browsers
The BMC Client Management user interface, specifically, the MyApps application kiosk, requires one of the following browsers:
Browser | Notes |
|---|---|
Google Chrome (version 43 and later) | Requires the LocalLink Add-on to be installed if intranet shares are to be advertised in MyApps. |
Microsoft Internet Explorer (version 8 to 11) | Microsoft Internet Explorer version 8 does not support HTML5. Any charts that are part of the agent interface cannot be displayed in this browser version. |
Microsoft Edge (version 20 and later) |
|
Mozilla Firefox (version 38 and later) | Requires the LocalLink Add-on to be installed if intranet shares are to be advertised in MyApps. |
Apple Safari (versions 6 and later) | Does not support direct links to intranet shares in MyApps. |
Supported email servers and platforms
Component | Supported Platforms |
|---|---|
Email Servers with support for SMTP |
|