External Integration

External integration in BMC Client Management is set up to allow for data exchange between CM and other applications, such as BMC Remedyforce and BMC FootPrints Service Core .

Whenever a specific event is generated in CM a notification is sent to the target software to create an incident ticket in the target application. This allows the administrators of the target application to follow up on the progress of these events.

This manual explains how to define and set up external integrations with other applications, that is BMC Remedyforce and BMC FootPrints Service Core and how to track these events in CM . For information about how set up the target applications for external integration with BMC Client Management and how to use the information made available by CM in the target applications, refer to the respective product documentation, the BMC FootPrints topic of the BMC Remedyforce Online Help and Integrating BMC Client Management with BMC FootPrints Service Core for BMC FootPrints Service Core .

The External Integration node under the global settings allows you to define the integrations with other software products, such as BMC Remedyforce and BMC FootPrints Service Core .

From this view you can access the web services configuration and the definitions of all already defined external integrations via the respective subnode.