Integrating with Live Chat

Integrating BMC Client Management with Live Chat enables support agents to remotely access an end user's device by using the web console URLs shared by the BMC Client Management administrators. The support agents can directly access any of the managed or unmanaged devices to resolve the issue quickly. BMC Client Management administrators can choose which OS options and architecture are presented to the support agents when they are remotely controlling the end user's devices. For more information about choosing the OS and architecture, see Configuring-the-remote-control-recording-parameters.