Uninstalling BMC Client Management on-premises components

Depending on the installation method, the BMC Client Management components can be uninstalled in the different ways.

Be aware that uninstalling an agent from a device does not automatically remove the device from the BMC Client Management database; it must be removed manually via the console. If you do not delete the device from the database, it is still displayed in all its groups. When the timeframe for a lost device, which is defined in the system variables has elapsed, it is displayed with the connection status Lost and a red icon client_red_win.png.

Related topics

Installing-on-premises-components-for-BMC-Helix-Client-Management

To manually uninstall the BMC Client Management components

You can manually locate and uninstall the following BMC Client Management components:

  • BMC Client Management Master
  • BMC Client Management Client
  • BMC Client Management Console

To uninstall from Windows devices

You can uninstall the BMC Client Management components from a Windows device from the Add/Remove Programs window of Control Panel. When the uninstallation is complete, you can see that the respective BMC Client Management component is removed from the programs list in the Add/Remove Programs window and the agent icon has disappeared from the system tray.

Note

If you installed MSDE/SQL Server Express as the database engine to be used with the BMC Client Management Master installation, the SQL Server Express is not uninstalled with the master. You need to remove it separately.

To uninstall from Linux devices

You can uninstall the BMC Client Management components from a Linux device using the following commands in a terminal window:

  1. Open a terminal window and type the following commands as required:

    Component to be uninstalled

    Command

    BMC Client Management Master

    bmc-client-management-master-uninstall

    BMC Client Management Console

    bmc-client-management-console-uninstall

    BMC Client Management Client

    bmc-client-management-client-uninstall

    Note

    You can only manually uninstall a client that was manually installed. Clients that were installed via rollout must also be uninstalled via rollout.

  2. Press the Enter key.

Note

Be aware that any files which are generated during the use of BMC Client Management , such as log files, data files, and so on, are not automatically deleted during the uninstallation of the components. They must be deleted manually.

To uninstall from Mac devices

You can uninstall the BMC Client Management components from a Mac device by using the Uninstalling-the-client-agent-via-rollout method.

To uninstall BMC Client Management agents via rollout

Agents that were installed via a rollout must also be uninstalled via a rollout. For more information on uninstalling the BMC Client Management agent via rollout, see Uninstalling-the-client-agent-via-rollout.

To verify the uninstallation

  1. In the Global Settings> Rollouts> (Uninstall rollout) > Servers> (Your Rollout Server) node, select the Targets tab.
    All defined target devices are listed.

  2. Monitor the advancement of the rollout under Status. The different statuses are as following:

    Rollout Status

    Description

    Initial

    Rollout is defined and preparing to execute

    Successful

    Rollout is successfully executed

    Processing

    Rollout is still executing

    At least one device failed

    Rollout failed on one or more target devices

Note

Devices that cannot be accessed directly by the rollout (for reasons such as they are in another domain or behind a firewall) must download the uninstallation package from the Rollout Server page of the server's agent browser interface and execute it. The link to server's agent browser interface is typically in the following format: http://<rollout server name>:<rollout server port>/rollout.

 

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