Requesting information from a remote controlled device

An administrator might want to request information from a remote controlled device to a host device. Information requested could be log data to troubleshoot issues or configuration information or some other information from the remote controlled devices.

To request information from the remote controlled device:

1. Start a remote control session.
2. In the Preferences menu, if the Hide Toolbar settings is enabled, click   to view the toolbar. 
3. Copy information to the clipboard of the remote device.
4. In the remote controlled device, place the cursor in the text box and click Request 
5. This action copies that information from the remote device into the clipboard of the host device.
6. Copy the information available in the text box then paste it in a text editor.