Granting access to an agent for remotely accessing a device with macOS

To grant access to an agent for remotely accessing a macOS device

1. When you launch a remote control request on a computer with macOS Catalina, a popup is displayed for granting permission to BMC Client Management agent for administering the computer. Click OK.
   
2. The Screen Recording popup is displayed for granting permission to BMC Client Management agent for recording the computer's screen. Click Open System Preferences.
   
   The Security and Privacy window is displayed. 
3. From Screen Recording >Privacy, select BCM Agent from the list of applications.
   
4. If you get a popup asking you to choose quit BCM Agent now or later, click Later. 
   
   Now the agent can see the computer screen for a remote session but cannot control it.
5. The Accessibility Access popup is displayed for granting permission to BMC Client Management agent for controlling the computer.
   Click Open System Preferences.
   
6. From Accessibility > Privacy, select the BCM agent from the list of applications and click the + button.
   
   Now the agent can control the computer for a remote session.