Managing VPP licenses

You must know how to retire licenses, retire users and retire VPP accounts based on your organization's needs. 

The following topics are covered in this section.

• • Ensuring multiple VPP users are not connected to the same iTunes account
  • Retiring VPP users from BMC Client Management
  • Retiring VPP licenses from users or iOS devices
  • Resetting a VPP account
  • Related topic

Ensuring multiple VPP users are not connected to the same iTunes account

VPP users need to be associated with an iTunes account so that application licenses can be distributed to BMC Client Management users. After you synchronize a VPP account, the VPP user that is registered or associated with an iTunes account is displayed on the BMC Client Management console. If more than one VPP account is associated with an iTunes account, you cannot install applications using VPP licenses.

1. From  Mobile Device Management > Configuration > Apple Volume Purchase Program > VPP Account > Users.
   The Users window displays the VPP users and related account details.
2. Ensure that the Associated User Count value is 1.
3. If the value is more than 1, retire the other VPP users currently associated with the same iTunes account so that only one VPP user is associated with a single iTunes account.
   The Status field can take one of the following states. 

Retiring VPP users from BMC Client Management

To distribute VPP licenses to users or iOS devices, you need to ensure that only one VPP account user is associated with an iTunes account.

As long as Associated User Count value is equal to 1, the asset license associations should succeed. You may need to retire VPP users from BMC Client Management if there are more than one VPP users associated to a single iTunes account.

1. From  Mobile Device Management, select Configuration > Apple Volume Purchase Program > BCM VPP Account > Users.

   The Users window displays the VPP users and related account details.

   

2. If the Associated User Count value is more than 1, you must right-click a VPP user that is associated with the iTunes account and click Retire.
3. Continue to retire VPP users all of the VPP users until only one VPP user is associated with the iTunes account.

Retiring VPP licenses from users or iOS devices

When there is a need to reassign licenses between employee and devices, you need to retire existing licenses and re-assign them. 

1. From Mobile Device Management, select Configuration > Apple Volume Purchase Program > VPP Account > Assets.
2. Under the application, click User licenses or Device licenses.
3. In the details window, right-click the license and click Retire license.

Resetting a VPP account

A VPP account distributes the licenses to users or iOS devices. BMC Client Management only displays those licenses that are associated with users or iOS devices, there could be licenses that are associated with unknown entities. In such cases, you can reclaim all the licenses distributed through a VPP account by resetting the VPP account.

1. From Mobile Device Management, select Configuration > Apple Volume Purchase Program.
2. In the window, right-click the VPP account, and click Reset Account.

Related topic

To know more about how to troubleshoot VPP issues, see the following topics:

Troubleshooting VPP