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Remote management overview

The Remote Manager of BMC Client Management includes accessing remote services such as network applications, transferring files among servers and workstations, administering servers, and viewing or taking control of distributed desktops to help users with problems. Through the Remote Control node you can directly access any of the managed devices within your system, however, you need to ensure that you have the corresponding login information and access rights.

The Remote Manager provides its operations via the following nodes for individual devices and device groups:

Related topics

Configuring-remote-access

Remotely-controlling-a-device-through-the-BCM-Java-Console

Remotely-controlling-a-device-through-a-web-browser

Remotely controlling an unmanaged device

Managing-direct-access-to-a-device

Prerequisite

The new macOS Mojave application security alert restricts the keyboard and mouse movements when using the Remote Control and Direct Access features. When you launch these features for the first time, a dialog displays asking for the access permission. To grant the access, proceed as follows:

  1. Click Open System Preferences on the Accessibility Access dialog. 
    The System Preferences pane displays.
  2. Click the padlock icon on the System Preferences pane.
  3. Enter the administrator's password.
    A list of applications or processes running on the device displays.
  4. Select mtxrproxy from the list.
  5. Click the padlock icon again to close the padlock.

Remote Manager Licenses

Contrary to the other BMC Client Management modules, the Remote Manager requires two different licenses:

  1. Direct Access
    This license allows the administrator to use the Direct Access functionality to directly access remote devices. This license also includes the File Transfer functionality.
  2. Remote Control
    This license is required for remotely accessing and controlling the devices.

Remote Manager capabilities and access rights

To be able to directly and remotely access devices an administrator needs specific capabilities and access rights for the different functionalities.

Remote Control through the BCM Java Console

  • Remote Control node: Remote Control - View.
  • The capability Remote Control - Manage is required to access remote devices and take over control of these.
  • The capability File Transfer - Manage is required if you also intend to transfer files to and from the remote devices during a remote control session.
  • The access right Show Session Popup is required if an end user of the remotely controlled device must see an acknowledgement popup that their device is being controlled by an administrator.

Remote Control through a web browser

  • Remote Control from a supported browser.
  • The capability Remote Control - Manage is required to access remote devices and take over control of these.
  • The capability Send and Request information is available to and from the remote device during a remote control session.
  • The capability File Transfer - Manage is not available to and from the remote devices during a remote control session.
  • The access right Show Session Popup is required if an end user of the remotely controlled device must see an acknowledgement popup that their device is being controlled by an administrator.

Direct Access

  • Direct Access node: Direct Access - View.
  • The capability Direct Access - Manage is required to access remote devices and execute any type of operation on their file systems, registry, services or processes.
  • The capability File Transfer - Manage is required if you also intend to transfer files to and from the remote devices during a direct access session.

 

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