Preparing for upgrade
This topic explains how to obtain the files that you need for the upgrade of BMC Client Management from your current version to version 12.5. The following topics describe the upgrade process and provide information that you can use to prepare your environment for the upgrade:
Files to download
The following table lists the upgrade archives to download according to the instructions in Downloading the upgrade archives.
Hyperlink on EPD page | Files downloaded from hyperlink |
|---|---|
http://www.bmc.com/available/epd.html |
|
Documentation for BMC Client Management 12.5 | BMC Online Technical Documentation portal for the BMC Client Management 12.5 |
BMC Client Management 12.5 | A zipped installation file for each relevant platform |
The product files that you download from the BMC Software Electronic Product Distribution (EPD) website might contain some or all of the patches listed on a product's Customer Support web page. If the EPD page shows that a patch is included in a file that you downloaded, you do not need to obtain that patch separately.
Downloading the upgrade archives
- Create a directory in which to place the downloaded archives.
- Go to http://www.bmc.com/available/epd.html.
- At the login prompt, enter your user ID and password, and click Submit .
- On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue .
- If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, as described in the EPD site help ; otherwise, go to step 6.
- Verify that the correct profile is displayed for your download purpose, and select the Licensed Products tab.
- In the search box under Filter Products , enter Client Management, and then click Go .
The BMC Client Management link is displayed in the right pane. - Click the BMC Client Management link and on the BMC Client Management page, click the Products tab.
- From the Version list, select the 12.5 version.
- Select the platform to download.
- Click Download (FTP) or Download Manager :
- Download (FTP) - Places the selected items in an FTP directory. The credentials and FTP instructions are sent to you in an email message.
- Download Manager - Enables you to download multiple files consecutively, and to resume an interrupted download, if the connection drops. This method requires a one-time installation of the Akami NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
Upgrading database
The new version of BMC Client Management requires new tablespaces. Depending on your database, upgrade the corresponding tablespaces using one of the following methods:
- Upgrading the Oracle tablespaces
- Upgrading the PostgreSQL tablespaces
- Upgrading the SQL Server tablespaces
Upgrading the Oracle tablespaces
If you are upgrading your master from version 11.7 or earlier to the current version, you first need to upgrade your database by executing the support/database/oracle/dbtablespaces_1170_1200.oracle.sql script of the downloaded archive. Proceed as follows:
- Copy the file support/database/oracle/dbtablespaces_1170_1200.oracle.sql to the temp directory of the machine on which the BMC Client Management database is installed.
- Open the script in a text editor and replace the placeholder &1 with the path to the tablespaces subdirectory (for example, Oracle/OraData/BmcClientManagement ), &2 with the name of the name of the Oracle account with which you connect to the BMC Client Management database, and &3 with the corresponding password.
Launch the database tool of your choice and log on with the following parameters:
System_Password
The password to the Oracle system.
Net_Service_Name
The name of the Oracle service.
- Launch the support/database/oracle/dbtablespaces_1170_1200.oracle.sql script.
The tablespaces are now upgraded and you can continue with the master server upgrade.
Upgrading the PostgreSQL tablespaces
If you are upgrading your master from version 11.7 or earlier to the current version, you first need to upgrade your database by executing the support/database/postgres/dbtablespaces_1170_1200.postgres.sql script of the downloaded archive. Proceed as follows:
- Copy the file support/database/postgres/dbtablespaces_1170_1200.postgres.sql to the temp directory of the machine on which the BMC Client Management database is installed.
- Open the script in an editor.
- Replace the placeholder &1 with the path to the tablespaces subdirectory (for example, /usr/pgsql-9.2/data/facdb ) and &2 with the name of the BMC Client Management database user.
- Launch the database tool of your choice, log on as the BMC Client Management database user or administrator.
- Launch the support/database/postgres/dbtablespaces_1170_1200.postgres.sql script.
The tablespaces are now upgraded and you can continue with the master server upgrade.
Upgrading the SQL Server tablespaces
If you are upgrading your master from version 11.7 or earlier to the current version, you need to upgrade your database by executing the following script: support\database\sqlserver\dbtablespaces_1170_1200.sqlserver.sql of the downloaded archive. Proceed as follows:
- Open the SQL Query Analyzer and select the device on which the BMC Client Management database is located (for example, local , if it is on the local device).
- Open the file support/database/sqlserver/dbtablespaces_1170_1200.sqlserver.sql of the downloaded archive in the SQL Query Analyzer window.
- In the script replace the placeholder &2 with the name of the BMC Client Management database (for example, bcmdb ), and &1 with the path to the tablespaces subdirectory (for example, Microsoft SQL Server/MSSQL/Data/ bcmdb ).
- Verify that the script works correctly by clicking Parse Query . If this is the case execute the script by clicking Execute Query .
The new tablespaces are now created and you can continue with the master server upgrade.