Defining two-way-integration
To create a new integration with BMC Remedyforce for two-way-integration, that is, with the aim of recovering as well as providing information from/to CM , proceed as follows:
- Go to the Global Settings > External Integration node.
- Select Edit > Create BMC Remedyforce Integration
.
The Properties dialog box appears on the screen. Fill the required data into the following fields:
Parameter
Description
Instance Name
The name of the external integration, for example, BMC Remedyforce integration or BMC FootPrints Service Core integration.
Application Type
The product for which to create the integration.
Integration Administrator
Specify the administrator for whom the integration is created by clicking the Select Administrator icon to the right.
Application Login
Enter the name of the administrator for which the integration is created. Be aware that the administrator must be a valid Service Core administrator.
Application Password
Enter the corresponding password.
Application URL
Enter the URL to the web server from which the soap services is called.
For example,
https://login.salesforce.com/services/Soap/u/24.0
To verify that the entered link is valid click the Check Connection button to the right.
Language
Select the language in which the incidents is created in the application. All Console languages are available for this choice.
In the list below check the boxes for all events for which an incident ticket is to be created in BMC Remedyforce .
- Click OK to confirm.
BMC Client Management is now set up for sending alert notifications to BMC Remedyforce and creating incident tickets there, as well as closing tickets in CM , once they are resolved in BMC Remedyforce .