Space banner This version of the product has reached end of support. The documentation is available for your convenience. However, you must be logged in to access it. You will not be able to leave comments.

Defining one-way-integration

To create a new integration with BMC Remedyforce for one-way-integration, that is, with the aim of only recovering information from CM , the administrator needs to be defined via whom the calls are executed:

  1. Go to the Global Settings > External Integration node.
  2. Select Edit > Create BMC Remedyforce Integration RemedyForceCreate.png.
     The Properties dialog box appears on the screen.

  3. Fill the required data into the following fields:

    Parameter

    Description

    Instance Name

    The name of the external integration, for example, BMC Remedyforce integration for helpdesk tickets.

    Application Type

    The product for which to create the integration.

    Integration Administrator

    Specify the administrator for whom the integration is created by clicking the Select Administrator icon to the right.

  4. Click OK to confirm.

BMC Client Management is now set up for sending alert notifications to BMC Remedyforce and creating incident tickets there, as well as closing tickets in CM , once they are resolved in BMC Remedyforce .

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*