Creating a BMC Remedyforce integration for a specific event
If in the list of all available alerts and events you find that you need integration for a specific alert, you can also set up the external integration for the alert in question directly from this node.
- Select the event in the table for which a new external integration is to be defined.
- Select Edit > Create BMC Remedyforce Integration
.
The Properties dialog box appears on the screen. Fill the required data into the following fields:
Parameter
Description
Instance Name
The name of the external integration, for example, BMC Remedyforce integration or BMC FootPrints Service Core integration.
Application Type
The product for which to create the integration. In this case this field is preselected and cannot be modified.
Integration Administrator
Specify the administrator for whom the integration is created by clicking the Select Administrator icon to the right.
Application Login
Enter the name of the administrator for which the integration is created. Be aware that the administrator must be a valid Service Core administrator.
Application Password
Enter the corresponding password.
Application URL
Enter the URL to the web server from which the soap services is called.
For example,
https://login.salesforce.com/services/Soap/u/24.0
To verify that the entered link is valid click the Check Connection button to the right.
Language
Select the language in which the incidents is created in the application. All Console languages are available for this choice.
In the list below the notification box for the selected event is already pre-checked.
- Click OK to confirm.
The new external integration to BMC Remedyforce will immediately created and activated. This means that from now on the administrator will receive a notification whenever this type of event occurs and an incident ticket will automatically be created in BMC Remedyforce .