Installing the SSL Certificate

After you received the certificate you need to install it in CM before it can be used for the external integration:

1. Click Install Certificate .
    The Install Certificate window appears.
2. Enter into the Give a name to your certificate field a unique name for the new SSL certificate.
3. To enter the required data into the Root Certificate field click Browse .
    An Open window appears.
4. Select the file that contains the root certificate.

5. Click Open .
    The content of the selected file is copied to the respective field. 

   Note:

   You can also enter the required data into these fields by opening the respective files in a text editor and copying their content into the respective fields. For this you need to copy the content from the ----BEGIN CERTIFICATE--- to the ---END CERTIFICATE---- markers.

   Ensure that you copy ----BEGIN CERTIFICATE--- and ---END CERTIFICATE---- too. Some certificate providers might give you the root and intermediate certificates in one file. You can verify if you added the correct certificate after pasting the content and clicking Details . A root authority is self-signed. Therefore, the Issuer and Subject fields must have the same value.

6. Repeat the preceding steps for the Intermediate Certificates and Final Certificate fields.The Intermediate Certificates is optional and can remain empty if no Intermediate Certificates exists.
7. To display the details of a certificate, for example to verify if the selected certificate is the correct one click Details .
    A Certificate Details window appears showing the contents of the certificate in readable format.
8. Repeat the preceding steps for the Private Key field.If you are manually copying the private key you need to copy the content from the ----BEGIN RSA PRIVATE KEY--- to the ---END RSA PRIVATE KEY---- markers, including the markers themselves.
9. If a password was defined for the private key in the certificate request preparation you need to enter it here as well. If not password was defined this field can remain empty.
10. After all data is filled in the Install Certificates button becomes available. Click it.
     A Information window appears, with the result of the certificate installation. This can either be The SSL certificate was successfully installed. or an error message displays detailing the issue causing the error.

The required SSL certificate is now installed and CM is ready for integration with BMC Remedyforce .