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Integrating

External integration in BMC Client Management is set up to allow for data exchange between CM and other applications, such as BMC Remedyforce, BMC FootPrints Service Core and BMC Atrium CMDB.

Whenever a specific event is generated in CM a notification is sent to the target software to create an incident ticket in the target application. This allows the adminstrators of the target application to follow up on the progress of these events.

This section explains how to define and set up external integrations with other applications and how to track these events in CM . For information about how set up the target applications for external integration with BMC Client Management and how to use the information made available by CM in the target applications, refer to the respective product documentation, the CM section of the BMC Remedyforce Online Help and BMC FootPrints Service Core - CM (Asset Core) Integration Guide for BMC FootPrints Service Core.

 

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