Uninstalling from Windows devices

Uninstalling from Windows devices

The Client Management components can be uninstalled individually from a Windows platform:

• Manually uninstalling the CM master and console
• Uninstalling the client agents via rollout

Be aware that uninstalling an agent from a device does not automatically remove the device from the CM database ; it must be removed manually via the console. If you do not delete the device from the database, it is still displayed in all its groups. When the timeframe for a lost device which is defined in the system variables has elapsed, it is displayed with the connection status Lost and a red icon .

Manually uninstalling the CM master, console and agents

1. Select the Start menu and then the Control Panel .
2. Open the Add/Remove Programs window of the Control Panel .
3. Find the component to uninstall (BMC Client Management Master, BMC Client Management Client, BMC Client Management Console) in the list of programs and select it.
4. Click Remove .
5. Click Yes in the Confirmation dialog box.
    The uninstallation starts immediately.

When the uninstallation is complete you can see that the respective BMC Client Management component was removed from the list of programs in the Add/Remove Programs list and the agent icon in the systray has disappeared.

Uninstalling CM agents via rollout

Agents that were installed via a rollout must also be uninstalled via a rollout. The procedure is similar to the installation. The wizard created for this examaple uninstallation uses the master as the Rollout Server and the default schedule.

1. Click Wizards > Agent Rollout .
    The first wizard window appears.
2. Select the Uninstall option from the Select the action to perform for this rollout box.
3. Click Next .
4. Define the following parameters for your new rollout and leave all others with their predefined values:
   • Enter the name for the rollout configuration, for example, XP 32-bit Uninstall in the Name box.
   • (Optional) If the uninstallation is to be also available for download on the Rollout Server agent interface, enter the name for the auto-extractable file in the Auto-extractable Name box, for example, Bcm_XP32BitUninstall.exe .
   • (Optional) If the installation is to be executed silently, that is, without any user input on the target, on Windows devices check the Silent mode Installation box.
   • In the Operating System box select the appropriate operating system group.
   • If the agent was not installed in the default directory, enter its installation directory in the Installation Directory box.
   • If the agent was not installed with its default service name, enter its name in the Agent Service Name box.
5. Click Next .
    In the next window you must select the devices on which the agent is to be uninstalled, as well as the administrator accounts to access them. To select the target devices there are several methods available. Because all targets have an agent installed, the easiest method is to select them from the device list, which is described in this procedure.
6. Select Edit > Add Device .
    The Select a Device window appears.
7. Select the devices from which the agent is to be uninstalled in one of the tabs of the Select a Device dialog box.
8. Click OK to confirm and close the window.
    The devices are now added to the list window.
9. To add a new account, click Add Administrator .InformationThe access to the devices must be defined in the same way as for the installation before you can schedule the deployment.The Properties dialog box appears on the screen.
10. Enter the following data for a new account login into the respective boxes:
    1. Enter the name of the domain to which the rollout is going into the Administrator Domain box. If the rollout is going to all domains, you can use an asterisk 🟡️.
    2. Enter the login name of the administrator whose account the deployment uses to log on to the remote target to install the agent into the Administrator Login box. You can provide the login as one of the following possibilities:

• As the "simple" login name of a local user of the remote computer, such as Administrator
• As .\logon for a local logon
• As \\domain\logon for a domain login of the administrator, such as \\LAB\TEST . The domain part can be set to a dot (.) to indicate the local computer:Information
  • For Windows XP Professional rollouts you must enter a valid login and password, and it must be the same for all devices, that is, the rollout server (the master) as well as targets.
  • If you are not sure that your local administrator login has the same passwords for all targets, use the domain logon. For domain logons to work correctly, the necessary domain trust relationships must already were set up between the different domain controllers.
  1. Enter the password of the previously entered administrator into the Password box. For security reasons the passwords are only displayed in the form of asterisks 🟡️.
  2. Confirm the previously entered the password in the corresponding text box.
  3. Click OK to confirm the new account and add it.
      The new account is now shown in the list.

1. If you defined all targets and accounts click Finish to confirm all settings.
    A confirmation window appears now on the screen.
2. To directly move the focus of the console to the newly created rollout; check the Go to Rollout box.
3. Click OK to confirm the change of focus and launch the uninstallation process.

Verifying the uninstallation

1. In the Global Settings > Rollouts > XP 32-bit Uninstall > Servers > Your Rollout Server node, select the Targets tab.InformationAll defined target devices are listed.
2. Monitor the advancement of the rollout under Status .

After the rollout has just been defined and is preparing to execute, the Status is Initial .