Manually upgrading client agents via device groups on MAC systems

Agents can be upgraded via device groups instead of individually. To use this type of upgrade a specific Mac device group needs to be created. While it is possible to create this group during the upgrade procedure, BMC recommends that you prepare it beforehand.

To upgrade MAC agents via a device group, you need to execute the following two procedures:

1. Creating the target group
2. Upgrading the BCM agents on Mac OS X devices via device groups

Creating the target group

1. Go to the Queries node.
2. Select the folder Operating Systems .
3. Select the Mac OS X folder.
4. Select the query Mac OS Devices .
5. Click Edit > Create Device Group .

The new group is automatically created directly under the Device Groups top node with the same name as that of the query, that is, Mac OS Devices .

Upgrading the CM agents on Mac OS X devices via device groups

Now that the necessary group has been created, the upgrade packages can be created, assigned and distributed to these target groups. Proceed as follows:

1. In the console click Tools > Create Upgrade Packages .
    One custom package ( .cst ) per .zip file is created in the same location together with its respective operational rule and is placed in a specifically created folder called Client Management Upgrade or BMC Client Management Oneoff under the Packages / Operational Rules top nodes.

   Note:

   If you performed previous upgrades, for example, 6.1.2 to 6.1.3, the operational rules/packages are placed under the previously created folder called, for example, PrecisionUpgrade , NumaraAssetManagementPlatformUpgrade or FootprintsAssetCoreUpgrade . No new folder is created.

2. Go to the Operational Rules > Client Management Upgrade node and select the operational rule to upgrade the agents, MaxOsXUpgrade or MaxOsXOneoff .
3. Go to the Assigned Objects > Devices node below the selected package.
4. Click Edit > Assign Device Group .
    A pop-up window appears in which you can define if the operational rule is automatically activated with the default schedule.

5. Click Yes .

   If you select No here, the operational rule must be specifically activated afterwards.The Assign to Device Group pop-up window appears.

6. Click the All button in the left window bar.
    The list in the right part of the window now displays all available device groups.
7. Select the device group created in the preceding step, which contains all devices of the operating system to be upgraded, in this case Mac OS Devices .
8. Click OK to confirm the assignment and close the window.
    The device group is assigned with the default timer, which schedules the execution once and immediately.

9. Go to the Assigned Objects > Devices subnode.

   This view lists all devices that are a member of the assigned group and information on the upgrade process.

After the assignment process is finished and the upgrade package has arrived at the targets, the agents are automatically upgraded.

This is the case when the status is green and Executed displays in the Status box for the respective device.

The attributes Agent Version Major and Agent Version Minor should display the values 12 and 0 now. If you are applying a hotfix, the Agent Revision number should have increased by one.