Starting the agent and logging on to the console

The following topic guides you through the startup of all parts of the software and through your first login to the CM console.

The CM agent installed on the master should start up automatically. To verify this, you must proceed as follows, depending on your operating system. If your agent should not be running for any reason you can also find out how to start it. This process is also valid for the startup of the client agents, therefore you can also find a paragraph for MAC, which is not available as a master agent.

The CM agent icon should be displayed in the systray of your master server or client when the agent is running. It can be one of the following colors indicating a specific status:

The icon is gray during the agent’s initialization.
The icon is blue when the agent is running.
The icon is green or flashing green when an operation is in progress.
The icon is red when the agent tries to carry out an unauthorized action or access.
The icon turns yellow when the local device is taken over through remote control.
The blue icon shows a package when packages and operational rules are advertised to the client and are available for download and installation.

If you want to start a stopped agent you need to do so via the Services window of the Control Panel. If you double-click it, a graphic agent interface opens giving the administrator(s) access to various modules and settings related to this agent. The administrator can modify settings and actions via this interface.

Starting the console

As already mentioned the console is a Java application and can thus be launched using the generally available startup options provided by Java, such as -Xmxn to extend the maximum size of the memory allocation (n must be a multiple of 1024, for example: Xmx80m or Xmx81920k ). By default the anti-aliasing option is used for the console. To switch it off, open the console shortcut's Properties window and modify the -Dswing.aatext option from true to false . To launch the console with its standard options follow the steps indicated in the following, depending on the operating system on which your console is installed:

Windows

To launch your newly-installed Console, click your Start menu, select Programs > BMC Software > Console or double-click the console desktop icon.

Linux

To start the console you need to type BMCClientManagementConsole , then press your Enter key.

Mac OS

To start the console double-click the icon for the console Web Start on the desktop.

Logging on to the console for the first time

When you launch the console for the first time you must use the predefined default administrator logon admin as login name. Because this login has no predefined password, a pop-up menu appears, in the language version of the operating system, or in English if it is of a language not supported by Client Management , requesting you to define it. After you entered the new password in the respective text box and confirmed it, the console opens on the screen.

When you launch the console for the first time you must use the predefined default administrator logon admin as login name. Because this login has no predefined password, a pop-up menu appears, in the language version of the operating system, or in English if it is of a language not supported by Client Management , requesting you to define it. After you entered the new password in the respective text box and confirmed it, the console opens on the screen.
Be aware, that if you installed master and relay agents with the SSL=0 option, you also must use the non secure connection option here to connect the console with the master. If the master and agents are installed with any other SSL option the console only accepts SSL connections.
If you installed master and relay agents with the SSL=3 option, do not forget to supply the client certificate to the console.

Logging on to the console with a standard installation

Enter the user name admin and no password into the respective boxes.
The line Server:Port displays the name of the database server and its port number to which the console connects.
If the console is installed on the master server, this text box is filled in with the default value localhost:1610 . If you are connecting via Java Web Start, this text box is filled in with the master information (that is, either the master's name or IP address).
Click Login at the bottom of the window.

Logging on to the console from a device other than the master

If your console is on a device other than the master, no information is prepopulated.

Enter the user name admin and no password.
Replace the prepopulated localhost entry with the name of the master server you want to connect to and its port number separated by a colon in the Server:Port box.
You can enter the host name either as its short or full network name such as scotty or scotty.enterprise.com , or in the form of its IP address. Be aware that when you use IPv6 you need to put square brackets around the IP address, for example, [2001:db8:85a3:8d3:1319:8a2e:370:7348]:1611 .
Click Login at the bottom of the window.

Logging on to the console from outside the company network

If you need to connect to via the Internet and you have installed your console separately from your master, you must provide the public IP address of the master to be able to connect.

Enter the user name admin and no password.
Replace the prepopulated localhost entry with the public IP address of the master server you want to connect to and its port number separated by a colon in the Server:Port box.
You can enter the host name either as its short or full network name such as scotty or scotty.enterprise.com , or in the form of its IP address. Be aware that when you use IPv6, you need to put square brackets around the IP address, for example, [2001:db8:85a3:8d3:1319:8a2e:370:7348]:1611.
Click Login at the bottom of the window.