Installation roadmap for continuous compliance for servers

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This topic provides a high-level description of the installation tasks required to implement the BMC Continuous Compliance for Servers solution, part of Compliance Automation. This topic provides the following information:

Step 1: Ensure required products are installed and operational

You do not have to install the products in any specific sequence, with the exception of the BMC BladeLogic Atrium Integration, which must be installed last.

Product

Version

Required for use case

What to install

BMC Remedy AR System

18.08

While running the BMC Remedy AR System installer, choose the following components:

  • AR System Server
  • AR System Mid-tier
  • AR System Clients
  • BMC Remedy Smart Reporting (optional)

See Installing BMC Remedy AR System for the installation instructions.

BMC Atrium Core

18.08

Install all of the following BMC Atrium core components:

BMC Atrium Integrator

18.08

See Installing Atrium Integrator for installation instructions.

BMC Remedy IT Service Management (ITSM) Suite

18.08

Install BMC Remedy ITSM Change Management and BMC Remedy ITSM Incident Management. For information about installing these products, see the Installing BMC Remedy ITSM topic in the BMC Remedy IT Service Management Suite documentation.

ITSM artifact installation

To install the following preconfigured artifacts that are required for the solution, use the TrueSight Orchestration Content installer:

  • Change and Task Templates
  • Incident Templates
  • Filters

See Artifact-and-configuration-reference-for-Continuous-Compliance-for-Server-Automation for more information on BMC Remedy ITSM and TrueSight Orchestration artifacts installed with with the solution.

BMC Remedy ITSM version 8.0.00 requirements

If you are using BMC Remedy ITSM version 8.0.00, you must make the following change to the default configuration to use the solution:

  1. Open the Application Administration Console.
  2. Select Custom Configuration > Incident Management > Rules > Search.
  3. Clear the Require Service CI Related On Submit check box.

TrueSight Orchestration Platform

8.2

 

 

 

For instructions about installing TrueSight Orchestration platform, see Installing – Classic mode.

TrueSight Orchestration Content

20.19.01

Install TrueSight Orchestration Content after installing the platform.

Install the Continuous Compliance for Servers solution by using the BSM Solutions path in the content installer.

For instructions, see Step 4: Install the TrueSight Orchestration content components.

TrueSight Server Automation

8.9.04

  • You must install the NSH component on the same system where you install the TrueSight Orchestration CDP. For instructions, see the topics for installing NSH on Windows or UNIX, available in TrueSight Server Automation online documentation.
  • After the Network Shell is installed, use the blcred command line utility to cache the TrueSight Server Automation user. For instructions about using the blcred command line utility, see the TrueSight Server Automation Network Shell Command Reference of TrueSight Server Automation online documentation.
  • To launch the TrueSight Server Automation Console from the BMC Remedy ITSM task ticket, complete the following steps:
    • Install the TrueSight Server Automation Console on the same system as the BMC Remedy ITSM client. Launch of the TrueSight Server Automation Console is not supported from BMC Remedy mid tier.
    • Update the RCP Console configuration group in the BladeLogic ITSM Integration module. See RCP Console configuration group for BladeLogic ITSM Integration for details.
  • To have BMC Atrium CMDB configuration item (CI) relationships created in the task ticket for the target servers, you must:

    • Install and configure BMC Decision Support - Server Automation. For installation instructions, see Installing in the BMC Decision Support - Server Automation documentation. 

      OR
      Install and configure TrueSight Server Automation - Data Warehouse. For installation instructions, see Installing in the TrueSight Smart Reporting for Server Automation documentation.

    • Install and use TrueSight Server Automation Integration for Atrium (now called TrueSight Server Automation Integration for CMDB) 8.9.04. Otherwise, the consistency of server naming between BMC Atrium CMDB, BMC Remedy ITSM, and TrueSight Server Automation must be ensured through other custom processes. For installation instructions, see Installing-BMC-BladeLogic-Atrium-Integration.

BMC Decision Support - Server Automation

OR

8.9.00



Install BMC Decision Support - Server Automation or TrueSight Server Automation - Data Warehouse.

This product is necessary to obtain data from TrueSight Server Automation, and is required for CI relationships that are created in the task ticket for the target servers.

TrueSight Server Automation - Data Warehouse

8.9.04.001

BMC BladeLogic Atrium Integration (now called TrueSight Server Automation Integration for CMDB) 

8.9.00

Required for consistency of server naming between BMC Atrium CMDB, BMC Remedy ITSM and TrueSight Server Automation

After installing all the products listed above, install BMC BladeLogic Atrium Integration.

Before you can install BMC BladeLogic Atrium Integration, you must run the extract, transform, and load (ETL) tool provided by BMC Decision Support - Server Automation.

Note: Before running the BMC BladeLogic Atrium Integration installer on a Linux system, ensure that the libstdc++.so.5 library is present. This library is required by the native RIK process used by BLAtrium installer.

For a complete list of dependency libraries, review the following topic in the BMC Remedy ITSM Suite 18.08 Deployment online documentation:

Preparing a UNIX environment

Step 2: Review known issues

See Known-issues-and-workarounds-in-continuous-compliance-for-servers.

Step 3: Create BMC Remedy ITSM user accounts

After the initial installation procedures have been completed, you must create BMC Remedy ITSM user accounts.

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Step 4: Install the Continuous Compliance for Server Automation solution

You install the solution using the TrueSight Orchestration content installer, which installs the TrueSight Orchestration artifacts (adapters and modules), BMC Remedy AR System artifacts, and BMC Remedy ITSM templates.

To download the content installation program

The TrueSight Orchestration content installation program is available for download from the BMC Electronic Product Distribution (EPD) website at http://webapps.bmc.com/epd. The secure BMC customer support website requires that you enter the username and password you received when you purchased the product.

When downloading the content installation files, verify that you download the right installation program for your environment.

Filename

Installs

setup.cmd

Windows installation program for TrueSight Orchestration content

setup.sh

Linux installation program for TrueSight Orchestration content

To install the content

The TrueSight Orchestration content installation program installs all of the dependent adapters and modules. It also verifies that you have the correct versions of BMC Remedy AR System, BMC Remedy ITSM, and BMC Atrium CMDB installed, and prompts you for the ITSM server configuration parameters and ITSM template fields where applicable. 

To install the Continuous Compliance for Servers solution:

  1. Navigate to the folder where you have downloaded the installation files and start the installation program.
    • Windows: setup.cmd
    • Linux: setup.sh
  2. On the Welcome panel, click Next, accept the License agreement terms of the license and click Next.
  3. On the Directory Selection panel, accept the default location, or click Browse to select a different location. 

  4. On the Repository Communications Settings panel, enter the repository settings that match your environment, and click Next.
    The following table shows the default values. 

    Setting

    Default value

    Web Server Protocol

    http or https

    Host Name or IP Address

    Fully qualified domain name of the host where the repository is installed

    Web Server Port Number

    HTTP port number on the computer where the repository is installed

    Repository User

    aoadmin

    Repository Password

    Password that matches the username

  5. On the Installation Type panel, select BSM Solutions, and click Next.
  6. On the Solution feature selection panel, select BMC Continuous Compliance for Server Automation, and then click Next.
     The installation program pre-selects the required base and BMC application adapters on the Adapter feature selection panel.
  7. On the Adapter feature selection panel, click Next to accept the defaults.
    The installation program pre-selects the required operations actions (OA) management modules on the Module feature selection panel.
  8. On the Module feature selection panel, click Next.

  9. On the Remedy Integration panel, enter your configuration settings for BMC Remedy ITSM. 
    The following table describes the default values. 

    ITSM settings

    Value

    Host name

    Type the name or IP address of the computer running the Remedy ITSM service.

    Port number

    Select Port mapper or assign a specific port of the computer running the BMC Remedy ITSM service (if known).

    Note: If the BMC Remedy AR server is configured to use a port mapper, the port number should be set to 0. If the BMC Remedy AR server is configured to use a specific port number to receive requests, assign that specific port number.

    User name

    Type the Remedy ITSM administrator log on username that you created in the earlier step.

    Example: orchestrationuser.

    Password

    Type the Remedy ITSM administrator log on password.

  10. Click Next.

    Note

    Using the fields on the ITSM data input panel, you can enter data to customize the ITSM templates for your environment. If you want to use the template default for a field, leave it blank.

  11. On the ITSM data input panel, select the appropriate data in the fields where you want to customize the ITSM templates, and click Next.

    Template field

    Description

    Support Company

    Default company name assigned to a change or task request.

    Support Organization

    Default organization within the company assigned to a change or task request.

    Support Group

    Default work group assigned to a change request. Assigning a change or task request to a support group allows any individual within the assigned support group to respond to the request.

  12. On the Installation preview panel, review the features to be installed, and then click Install.
  13. When the installation completes, click Done.
    The solution is installed successfully and you can view the install log at the location displayed on the installer.

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List of items installed by the content installation program

After a successful installation, the following TrueSight Orchestration adapters and modules are installed in your environment. 

Click here for the list of artifacts that are installed by the content installer


Category

Component

Adapters

  • SNMP
  • Terminal
  • Web Services
  • BMC Remedy Action Request System (ARS)
  • BMC Atrium CMDB
  • BladeLogic Operations Manager

Run books

  • BladeLogic ITSM Integration
  • Closed Loop Server Audit
  • Closed Loop Compliance SA Servers
  • Closed Loop Compliance ITSM Integration
  • Server Incident Enrichment

Task management modules

  • Change Management
  • Configuration Management
  • Incident Management
  • Task Management

Core modules

  • Utilities
  • Common Utilities

Where to go from here

After you have installed the BMC Continuous Compliance for Server Automation solution, you must complete the configuration tasks in Configuration-roadmap-for-continuous-compliance-for-servers.

For an overview of the solution, see Enforce-continuous-compliance-for-servers.

 

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