Troubleshooting connectors

This topic describes the problems that you may encounter while configuring connectors.

BMC Discovery connector is not getting configured

To configure a connector, you must have administrative privileges in Automation Console. For the precise permissions, see User-roles-and-permissions. 

If you still get an error in the logs, you can verify whether the user has permissions to access the API calls using Swagger. For details, see Using-REST-APIs. 

Issues with the Tenable.sc connector

The following issues might occur with the Tenable.sc connector.

Vulnerabilities count mismatch

After you run the Tenable.sc connector, count of vulnerabilities that are imported in Automation Console does not match the vulnerabilities count in Tenable.sc.

Resolution

This behavior is expected as the data exported from Tenable.sc does not include all the properties. Check the response of the following API:

https://<tenable.sc server URL>/rest/analysis

Unable to see the connector tile on the GUI

After installing TrueSight Automation Console, the Tenable.sc connector tile is not displayed on the Manage Connectors page.

Resolution

Restart the Stack Manager utility. Run the following command: