Configuring the TrueSight Orchestration connector

As an administrator, you configure a connector to enable integration with TrueSight Orchestration for change management. For any remediation operation (patch, vulnerability, compliance, and template-based), you can now create a change ticket with an approval process in BMC Remedy IT Service Management and ServiceNow. The TrueSight Orchestration connector establishes a connection and enables communication between TrueSight Orchestration and Automation Console. For more details about the integration, see Change-automation. 

Before you begin

Before running the connector, ensure that the connector is installed and run on Windows and Linux operating systems that match the following criteria:

• AdoptOpenJDK Runtime Environment 18.9 (build 11.0.7+10) is installed on the connector host

• Port requirement as below -

  Port	Protocol	Source	Destination	Inbound / Outbound
  38080	HTTPS	Connector	Orchestration Server	Outbound
  open and usable port on connector VM	HTTPS	Orchestration Server	Connector	Inbound

Configuring the connector

After installing TrueSight Automation Console, TrueSight Orchestration connector is available for configuration on the Connectors page.

To configure the connector, do these steps: 

1. Log on to TrueSight Automation Console using the Server Automation profile and user. 
2. Go to the briefcase menu on the top right, and click Connectors.
3. On the Manage Connectors page, click theoption against the TrueSight Orchestration connector and click Edit.
4. On the Update a Connector page, provide the following details:
   
   1. Select Make Change approval mandatory to make change request creation and approval is mandatory when an operation is created.  
   2. Enter the host name where TrueSight Orchestration Grid Manager is installed in the https://<FQDN> format, and provide the port number. 
   3. Enter the username, and password required to log on to the Grid Manager. 
   4. After entering the password, click Save.
   5. Specify the name of the grid. 
5. Save changes. 
6. Click> Enable to run the connector with the new changes. 

Enabling debug mode

BMC recommends that you do not modify any other configuration files available in the /config directory. However, you can enable the debug mode on the connector to obtain detailed logging information.

Do this:

1. Press CTRL+C twice to stop the connector, if its already running

2. Go to <ConnectorLocation>/config, open the application.properties file, add the following parameter and set it to debug, save the file

   #
   #Logging related Properties
   logging.level.com.bmc.connector.plugin.aoconnector=debug 
3. Restart the connector.

Where to go next?

After successfully configuring the connector, you can now complete the tasks required to enable change automation. See Enabling-change-automation.