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Documentation update To provide a better user experience, we have now created a separate documentation space for BMC Helix Automation Console (previously called BMC Helix Vulnerability Management). Users of BMC Helix Automation Console can find the latest documentation at BMC Helix Automation Console..

Troubleshooting discovered assets

This topic provides the problems that you may encounter while viewing assets on the Assets > Discovered Assets page and their resolution. 

Discovered Assets page does not show any assets

No assets are displayed on the Assets > Discovered Assets page. 

Resolution

To resolve this issue, administrators must do this: 

  1. Verify whether the BMC Discovery Connector is configured. 
  2. Ensure that the service account required for BMC Discovery is created in Automation Console.

See Configuring-the-BMC-Discovery-connector.

No data in the Top 10 Business Services at Risk widget on the Vulnerability Dashboard

On the Vulnerability Dashboard, there is no data in the Top 10 Business Services at Risk widget. 

Resolution

To resolve this issue, administrators must do this: 

  1. Verify whether the BMC Discovery Connector is configured. 
  2. Ensure that the service account required for BMC Discovery is created in Automation Console.

See Configuring-the-BMC-Discovery-connector.

 

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TrueSight Automation Console 22.1