Working with logs
This topic provides information about the relationship between the product area on the user interface, and the services. It also lists the log file names and locations.
Log files show data according to the UTC timezone.
Services in TrueSight Automation Console
If a problem occurs in a product area, the following table helps you to identify the services to troubleshoot:
UI area | Services |
|---|---|
Login | Login Service |
Dashboard | Patch Manager Core |
Administration > Catalogs | Catalog Service |
Administration > SLA | Login Service |
Administration > Security Groups | Login Service |
Assets > Managed Assets | Patch Manager Core, Resource Service |
Assets > Scanned Assets | Patch Manager Core, Resource Service |
Assets > Discovered Assets | Patch Manager Core, Resource Service, Discovery connector, Data Refresh Manager, Data Refresh Worker |
Manage > Patch Policies | Policy Service |
Manage > Import | Policy Service, Resource Service, Patch Manager Core |
Manage > Exceptions | Exception Service |
Operations | Policy Service |
Operations with change automation | Login Service, Policy Service, ITIL Service, Data Refresh Manager, Data Refresh Worker, TrueSight Orchestration connector |
Risks > Missing Patches | Patch Manager Core, Policy Service |
Risks > Vulnerabilities | Patch Manager Core, Policy Service |
Identity Management | Identity Management Service |
Organization | Organization Service |
Users | Users Service |
Connectors | Connectors Service |
Tenant Onboarding | Tenant Onboarding Service |
Viewing log files
The following table provides information about the TrueSight Automation Console log file names, location, and description.
Service Name | File | Location | Description |
|---|---|---|---|
Catalog Service | catalog_service.log | <InstallationDirectory>/application/app/ | Contains logs for all catalog operations such as adding and editing catalogs. |
Violations, Resource Service | violation.log | <InstallationDirectory>/application/app/ | Contains logs for all violation operations such as getting, creating, and searching for violations along with resource service notification information. |
Policy Service | policy_service.log | <InstallationDirectory>/application/app/ | Contains logs for all policy operations such as adding, editing, and running patch policies. |
Access Service | access.log | <InstallationDirectory>/application/app/ | Contains logs for systems from where the application is accessed. |
Error Service | error.log | <InstallationDirectory>/application/app/ | Contains logs for all errors encountered while using the application. |
Data Refresh Manager | drm.log | <InstallationDirectory>/application/app/ | Contains logs for the worker manager's capacity and for requests and response from the Automation Console. |
Data Refresh Worker | drw.log | <InstallationDirectory>/application/app/ | Contains logs for all data refresh operations. |
Login Service | login-service.log | <InstallationDirectory>/application/common/ | Contains logs for all login and session-related activities. |
Resource Service | resource-service.log | <InstallationDirectory>/application/common/ | Contains logs for all operations on assets such as adding, reconciliation, and decommission. |
Exception Service | exceptions.log | <InstallationDirectory>/application/common/ | Contains log files for all exception-related activities. |
TSSA connector | tssa_connector.log | <InstallationDirectory>/application/common/ | Contains logs for all requests and responses between Automation Console server and workmanager. |
TSNA connector | tsna_connector.log | <InstallationDirectory>/application/common/ | Contains logs for all requests and responses between Automation Console and TrueSight Network Automation. |
Tenable.sc connector | tenable_connector.log | <InstallationDirectory>/application/common/tenable-connector/logs | Contains logs for syncing vulnerabilities from the Tenable.sc instances to Automation Console. |
TSO connector | tso_connector.log | <InstallationDirectory>/application/common/ | Contains logs for all requests and responses between Automation Console and TrueSight Orchestration. |
Discovery connector | discover_connector.log | <InstallationDirectory>/application/common/ | Contains logs for all requests and responses between Automation Console and BMC Discovery |
Works Manager | dem.log | <InstallationDirectory>/application/common/ | Contains logs for all requests initiated from the Automation Console and the responses sent back with the worker ID and transaction ID. |
TrueSight Stack Manager | truesight-sm.log | <InstallationDirectory>/sm/log | Contains logs for installation that includes application, database, and stack manager logs. |
Identity Management Service | service.log | <InstallationDirectory>/application/common/ | Contains logs for managing identity, authentication, activation, and deactivation of the users. |
Users Service | users.log | <InstallationDirectory>/application/common/users | Contains logs for the onboarding activities performed for the users. |
Organization Service | organization.log | <InstallationDirectory>/application/common/organization | Contains logs for creation of an organization hierarchy and association of the users to it. |
Connectors Service | connectorservice.log | <InstallationDirectory>/application/common/connectors | Contains logs for configuration and life-cycle of the connectors. |
Tenant Onboarding Service | tenant_onboarding_utility.log | <Installation Directory>/application/common/tenant | Contains logs for creation of a tenant and execution of the migration tasks. |