Defining incident-detection rules on the Analyzer


Note

BMC Real End User Experience Monitoring Software Edition version 11.0.00.002 is the latest version of the component and is compatible with TrueSight Operations Management versions 11.3.01 and later.


Incident-detection rules determine how the system detects, analyzes, and notifies you about problems (incidents) in your web traffic.

The BMC Real End User Experience Monitoring Software Edition provides the following types of incident-detection rules:

Incident-detection rule types

The Incident detection page of the Real User Analyzer component (on the Administration tab, point to Threshold and problem detection and click Incident detection) shows how many incident-detection rules of each type are configured for every Watchpoint.

Incident detection overview

inc-det.png

For every Watchpoint, you can specify the following information:

  • How the system identifies normal and abnormal behavior in your web traffic
  • When the system declares an incident
  • When the system notifies you that a critical incident has occurred (does not apply to regular incidents)
  • How the system correlates incident data with traffic properties to identify the root cause of an incident

Only 100 incidents can be active at a time in one account.

Related topic

Adding-an-incident-detection-rule-on-the-Analyzer

Detecting-incidents

 

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