User goals and features
The following tables provide an overview of common user goals and how you use App Visibility Manager and Real End User Experience Monitoring Software Edition to achieve them.
The BMC TrueSight App Visibility Manager system monitors your business-critical applications so that IT Operations can proactively detect and isolate application performance issues. IT Operations has visibility from the end-user perspective, and they can identify and correct issues before they negatively impact your business reputation and revenue.
The BMC Real End User Experience Monitoring Software Edition provides end user-centric performance monitoring that helps IT ensure the quality and availability of web-based applications, determine whether applications meet service-level objectives, and proactively find and fix problems.
App Visibility Manager Goals and Features
Goal | Features | Tasks | Who |
|---|---|---|---|
Exceed service levels by avoiding costly, reputation-damaging application slowdowns and outages and improve customer satisfaction through improved visibility into the end-user experience | Application View Dashboards Event notification | Monitor applications and drill down from a high-level view in the to the diagnostics level. | Operator / Application Support Analyst |
Ensure reliable, high-performing applications by detecting problems faster and prioritizing issues based on service levels and impacted users | Business Transactions
| Examine warning and critical thresholds to receive event notification. Configure event thresholds (SLAs) for automatically discovered applications. | Operator / Application Support Analyst |
Exceed business expectations and increase customer loyalty by understanding how application performance affects user behavior—and how that behavior impacts the bottom line | User transactions | Operator / Application Support Analyst | |
Avoid unresolved problems by sharing critical information between development and operations (DevOps) for rapid problem repair—as opposed to temporary workarounds | Trace Details | Operator / Application Support Analyst | |
Drive down costs and restore services faster by automating manual processes and reducing the time spent on problem isolation by 80 percent | Trace Details | Application specialist | |
Improve speed to market with new applications, features, and technologies, such as virtualization, acceleration, and cloud-based services, by evaluating the impact of these changes on application performance | Business Transactions Application Servers Trace Details | From your business transactions, drill down to trace details to evaluate the impact on performance of technologies and features. | Application specialist |
Real End User Experience Monitoring Software Edition Goals and Features
Goal | Features | Tasks | Who |
|---|---|---|---|
Configure a solution to monitor your company’s web applications. | Watchpoints Dashboards System deployment Administration | Configure the system components. Define the initial Watchpoints and dashboards to monitor key applications. | System Administrator |
Define monitoring policies. | Administration Filters and Reference lists | Configure how web application traffic data is captured, manipulated, and stored for monitoring and performance. Define filters to regulation or isolate web traffic and use reference lists to identify values for the filters | System Administrator |
Provide access to the application performance monitoring tools. | Security configuration System access | System Administrator | |
Ensure the quality and availability of an application. | Dashboards Watchpoint Summary Error alerts | From your captured traffic you can monitor performance in real time from a Watchpoint. | Operator / Application Support Analyst |
Determine whether applications meet service-level objectives. | Reports Session Browser Export functions and APIs | Generate performance reports and export performance data to external systems. From reports, you can drill down to browse sessions. | Operator / Application Support Analyst |
Monitor compliance levels and manage the service-level agreements (SLAs). | System performance-compliance levels (PCLs) Dashboards Watchpoint Export API | Determine the policies for measuring and reporting service levels (internal and external), communicate compliance levels on a regular basis, and resolve internal issues related to compliance. | Operator / Application Support Analyst |
Proactively find and fix problems. | Performance Analysis Session Browser Session Overview | Set up incident-detection alerts and locate the root cause of a problem before users notice it. | Operator / Application Support Analyst |
Understand whether a new version of code performs better or worse than the current code and whether it affects performance. | Dashboards Watchpoint Summary Session Browser Session Overview Performance Analysis Reports Export functions and APIs | After you deploy or upgrade applications in production, monitor performance in real time, fix any performance or availability issues, and generate performance reports. | Application developer |
Related topics