Working with Service Level Agreements
This topic provides instructions on updating Service Level Agreements for patches and vulnerabilities.
To understand the concept of SLAs, see Service-Level-Agreements.
Updating Service Level Agreements
On the Administration > SLA page, update the values in the Deadline and Warning Threshold fields for the Patch and Vulnerability Severity levels and save the changes.
The following figure shows the out-of-the-box SLAs defined in the product.
The following table describes the mapping between the vendor severity levels and the patch severity levels in BMC Helix Automation Console.
Severity | Windows | Red Hat Enterprise Linux (Errata Severity) |
|---|---|---|
5 - Critical | Critical | Critical |
4 - High | Important | Important |
3 - Medium | Moderate | Moderate |
2 - Low | Low | Low |
1 - Information | - | - |
0 - Unknown | Unknown | No severity specified. |
Click Reset Defaults to restore the default values.