Viewing BMC Virtual Chat license reports
Because BMC Virtual Chat is sold by user, you may need to monitor the number of licenses in use. The License Usage Report summarizes in real time the number of fixed and floating licenses in use by permission group and more details on each user. You can easily track when your software license compliance and plan your licensing needs.
The following figure shows the chart results after running the License Usage Report.
Results for the License Usage Report
Before you begin
You must have Supervisor or Admin permissions to run the License Usage Report.
To view the license report
- Click AR System Administration > AR System Report Console.
- For Show, select All Reports.
- For Category, select Virtual Agent > Chat > All Reports.
- Select Virtual Chat:License Usage Report, and click Run.
- In the Parameters dialog box, specify the start and end dates, and click OK.
- In the pie chart, click a slice to view details.
- The chart shows the number of licensed users by permission groups.
- The User Details displays the BMC Remedy AR System information for each licensed user: the full name, login ID, and the license type for the users' permission group.
Related topics
- User permissions
- BMC Remedy AR System Report Console in the BMC Remedy AR System online documentation
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Comments
This shows how licenses are tracked but is there any requirement to license the app or the users within the AR System administration console for Chat? In earlier versions of ITSM we had to license the apps before installation.
Hello David,
Let me confirm with my team and I will get back to you in a few days.
Hello David,
I confirmed with our engineers and there is no requirement to license the app or the users within Virtual Chat Administration Console. We do not have anything called the AR System administration console for Chat.
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