User permissions let you control how people access the components of BMC Virtual Chat, such as Support Agent Console, Monitoring Console, and Administration Console.
You have to categorize application users by roles and assign them to predefined active groups in BMC Virtual Chat. You can assign application users to one of the active groups, depending on their role and the permissions required. Each of these groups has certain form permissions associated with them. Each permission group can access only certain areas of the application. A user can belong to multiple permission groups.
The following sections give information about permission groups that are deprecated (inactive) and currently in use (active):
Deprecated permission groups
The following groups are deprecated and must not be assigned to users:
- ESChat_Group User
- ESChat_Major Incident Executive
- ESChat_Major Incident Stakeholder
- ESChat_Major Incident Submitter
Permission groups in use
The following table gives information about the permission groups that are currently active and the consoles and forms accessible to each group:
|Permission group name||Role in BMC Virtual Chat||Accessible consoles||Accessible forms|
|ESChat Admin||Application administrators|
View the list of accessible forms for the ESChat Admin group...
Support agents (live agents) who interact with
|Support Agent Console|
View the list of accessible forms for the ESChat Agent group...
|ESChat Alert Admin||People who need to create, modify, or delete service alerts,|
but do not perform any other administrative actions
|Virtual Chat Administration Console|
View the list of accessible forms for the ESChat Alert Admin group...
|ESChat Major Incident Manager||People who manage issues or incidents||Major Incident Manager Console|
View the list of accessible forms for the ESChat Major Incident Manager group...
Help desk or support supervisors who might need to view,
Note: Assign ESChat Supervisor and ESChat Agent permissions
View the list of accessible forms for the ESChat Supervisor group...