Setting up the Self Service Portal Configuration tool

When you deploy the eschat.war file, the eschat folder is created under the webapps folder of Apache Tomcat. The eschat_config.properties configuration file is located in the \webapps\eschat\WEB-INF\classes subfolder.

During the installation process, the original configuration file is copied to a new location so that the copied file can be modified for your environment while leaving the original file intact. BMC Remedy AR System server information is specified in the copied file. To set up the Self Service Portal Configuration tool, you must set the configuration flag to YES in the copy of the configuration file.

Tip

The configuration flag might have been set during the installation process.

To set up the Self Service Portal Configuration tool

  1. Open your customized copy of the eschat_config.propertiesfile with any standard editor.

    Note

    During the installation process, BMC recommended that you copy your customized eschat_config.properties file to the myes_conf folder off the root drive.

  2. Locate the <ar_cfg> tag (after the <ar_login> section) and ensure that the value is set to YES.

    <eschat_config>
    /*
    * To use a config file at a different location set this value -->
    * Each of these locations will be checked.
    * In Tomcat the ..\.. will put this at the tomcat root where the dir conf typically exists.
    */
    */
    <config_file>c:\myes_conf\eschat_config.properties</config_file>
    /*
    <ar_login>
    // ***** Required Values *****
    <ar_server>[Server Name or IP address here]</ar_server>
    <ar_user>[Proxy User Name here]</ar_user>
    <ar_p>[Password for Proxy User here]</ar_p>
    // ***** Optional Values *****
    <ar_tcp></ar_tcp>
    <ar_connectionerror>ERROR (90)</ar_connectionerror> <ar_connectionretrytimeout>15</ar_connectionretrytimeout> <ar_connectionretryattempts>0</ar_connectionretryattempts> // 0 is continuous retries. <default>true</default>
    </ar_login>
    </ar_login>
    // This tag tells eschat to read the rest of the configuration options from the form Self Service Configuration (ES_Chat:AC_SSConfiguration).
    // All settings in this file other than ar_login and config_file are ignored.
    // Setting this value to no or removing this tag will cause eschat to read all settings from the properties file.
    // Setting this value to no or removing this tag will cause eschat to read all settings from the properties file.
    <ar_cfg>YES</ar_cfg>
    
  3. Restart Apache Tomcat.

When ESChat loads, it reads the <ar_login> section and applies the values specified. After that, it reads the <ar_cfg> tag and points to the Self Service Portal Configuration tool for all remaining values (regardless of whether the values are specified in the configuration file).

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