×
 
 
  •  
$helper.renderConfluenceMacro('{bmc-global-announcement:$space.key}')
BMC Virtual Chat 9.1 ... Troubleshooting Virtual Chat diagnostics

Running the CNS diagnostics

Due to architecture changes, there are slight differences in how to run the diagnostic for version 9.1.00 and 9.1.01

To access the diagnostic information for the ESChat servlet, use the URL syntax: http://midTierServerName:port/cns/diagnostics?

The yourServer and port values are specific to your system.

Example:  http://vm-dal-001234:8080/eschat/rest/cns/diagnostics?

To access the diagnostic information for the ESChat servlet, use the URL syntax: http://midTierServerName:port/eschat/rest/cns/diagnostics?

The yourServer and port values are specific to your system.

Example:  http://vm-dal-001234:8080/eschat/rest/cns/diagnostics?

The following table describes the parameters for the CNS diagnostics.

Parameters for CNS diagnostics

ParameterRequired?Description

Example

includeOptionalA semi-colon separated list of items on the page to include. If an include value is specified this will override the exclude option. Any xml tag item under the <status> tag can be specified to include. This option allows a person to limit what they want to watch.

http://vm-dal-001234:8080/cns/diagnostics?include=systemcheck;diagnosticsitems

http://vm-dal-001234:8080/eschat/rest/cns/diagnostics?include=systemcheck;diagnosticsitems


excludeOptionalIf no include is specified and an exclude is, then all items are returned except what’s specified in the exclude list

http://vm-dal-001234:8080/cns/diagnostics?exclude=systemcheck;diagnosticsitems

http://vm-dal-001234:8080/eschat/rest/cns/diagnostics?exclude=systemcheck;diagnosticsitems

resetOptional

Reset applies specifically to the diagnostics items. The value of reset is either 1 or 2.

  • 1 resets the diagnostics data but preserve the previous settings and display the list per sections based on reset times. 
  • 2 resets the data and clear any previous data.

CNS diagnostic information

As described in ESChat and CNS diagnostic information, the CNS diagnostics includes the <diagnosticsitems> information, the socket connections to the CNS module, and CNS connections to BMC Remedy AR System servers.

The CNS diagnostics displays other information:

  • Memory
  • Configuration file path
  • Current chat sessions

Related topics

Was this page helpful? Yes No Submitting... Thank you
Last modified by Aaditi Lakade on Jun 23, 2016
diagnostics servlets cns debugging parameters reference starting running displaying viewing troubleshooting service_pack_1

Comments

Log in or register to comment.

ESChat diagnostics parameters
ESChat and CNS diagnostics logging
© Copyright 2010 - 2020 BMC Software, Inc.
Legal notices

Powered by Atlassian Confluence and Scroll Viewport

© Copyright 2005-2024 BMC Software, Inc. Use of this site signifies your acceptance of BMC’s Terms of Use . BMC, the BMC logo, and other BMC marks are assets of BMC Software, Inc. These trademarks are registered and may be registered in the U.S. and in other countries.