Defining global language settings

As an administrator, you can modify the CSS tags to rebrand the "look and feel" of the Self Service Portal user interface. You can also modify basic text in the Self Service Portal. 

To define global language settings

1. Open the Self Service Portal Configuration tool.
2. Click Show Disabled to view the entire list of configuration entries. 
3. Select the Interfaces locale where locale is the locale, such as French and click Modify. 

4. Modify the XML code as needed. The top portion of the XML is for the old user interface. The XML for the new user interface is within in the <new-ui> </new-ui> tags.

   <interface>
   <name>Global</name>
   <company>Global</company>
   <list>
   	<item id='rla_opt'>Chat with a live agent</item>
   	<item id='login_text'>My Login</item>
   	<item id='logout_opt'>log me out</item>
   	<item id='lcquestion'>What is your question</item>
   	<item id='hours_opt'>When are you open</item>
   	<item id='email_opt'>Send Mail</item>
   	<item id='showlog_text'>Show me log</item>
   	<item id='send_opt'>Send Chat</item>
   	<item id='closepopup_opt'>Close Window</item>
   	<item id='logincontinue_text'>Login</item>
   	<item id='ext_auth'>The following services require additional authentication.  Please provide credentials to use these services.</item>
   	<item id='ext_auth_opt'>Other Logins</item>
   	<item id='autologin_loginerr'>The system has attempted to log you in with invalid information.  Please contact your administrator.</item>
   	<xtimestamphtml><span style='font-size: x-small;color:red;'>[[TIMESTAMP]]</span></timestamphtml>
   	<xtimestampformat>HH:mm:ss aaa</timestampformat>
   	<alertflash>red/green</alertflash>
   	<alertdelaytime>1</alertdelaytime>
   	<alertmsg>You have a new message</alertmsg>
   	<loginbtn>Login</loginbtn>
   	<loginprocessing></loginprocessing>
   	<loginerror>Invalid Login.  Please try again...</loginerror>
   	<css id='body'>background-color:#F8FCF8;margin:0;padding:0;</css>
   	<css id='#lctyping'>background-color:#FFFFFF;</css>
   	<css id='#lclog'>background-color:#F8FCF8;</css>
   	<css id='#lcresponse'>background-color:#F8FCF8;</css>
   	<css id='#logotable'>background-color:#FFFFFF;border-bottom:1px solid #000000;</css>
   	<css id='#tablemain'>border-top: 2px solid #eeeeee;</css>
   	<css id='#tdmainleft'>width:400;</css>
   </list>
   </interface>

   1. Modify the <item id>...</item> tags.

   2. Modify any <css id>...</css> tags.

5. Set the Status to Enabled. 
6. Click Save to make your changes.
7. Open the Self Service Portal to review your changes.