Copying customized files
Before the upgrade, you made a backup copy of your customized files, web.xml and pluginsvr_config.xml. The upgrade process installed new default versions of these files that you must replace with your customized versions.
To copy customized files
- Copy the backup web.xml file to the following folder: C:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps\programd\WEB-INF\
- Copy the backup pluginsvr_config.xml file to the folder on your server where you store the plug-in files—for example, C:\Program Files\AR System\<ServerName>\pluginsvr.
Copy the backup customized AIML files to the $BMC_VIRTUAL_AGENT_HOME$\VirualAgentComponents\var\programd\aiml\ directory.
If you wish to retain the sample AIML file, do not overwrite the aiml\ directory.