Configuring the config.properties file

This is the fourth and final step in the manual installation process of BMC Virtual Chat on BMC Remedy Mid Tier, after manually copying files from the base folder, manually deploying the application files, and creating a proxy account.

In this step, you must add the BMC Remedy Action Request System Server (AR System server) and BMC Remedy Mid Tier credentials to the config.properties file.

To configure the config.properties file

1. On the mid tier, in the Apache Software Foundation\Tomcat7.0\webapps directory, create a new folder and name it xfer.
2. In the Apache Software Foundation\Tomcat7.0\webapps\eschat\WEB-INF\classes directory, open the eschat_config.properties file.

3. Add the following values to the eschat_config.properties file:

   Sample code:

       <ar_login>
           <ar_server>calbro-ARServer-000001</ar_server>
           <ar_user>Sample_Proxy_user</ar_user>
           <ar_p>!!)SGma&t92R9u-w6*kyQ\R(oi96y$%77jh)&xrB&,#ghE</ar_p>
           <ar_tcp>0</ar_tcp>
           <ar_connectionerror>ERROR (90)</ar_connectionerror>
           <ar_connectionretrytimeout>10</ar_connectionretrytimeout>
           <ar_connectionretryattempts>0</ar_connectionretryattempts>
           <default>true</default>
       </ar_login>
       <ar_cfg>yes</ar_cfg
       <cns>calbro-midtier-000001</cns>
   </eschat_config>

   The placeholders in the sample code are defined as follows:

   Update to tag	Description
   <ar_server>calbro-ARServer-000001</ar_server>	Enter the BMC Remedy AR System Server name.
   <ar_user>Sample_Proxy_user</ar_user>	Enter the proxy user name in BMC Virtual Chat.
   <ar_p>!!)SGma&t92R9u-w6*kyQ\R(oi96y$%77jh)&xrB&,#ghE</ar_p>	Enter the password for proxy user in BMC Virtual Chat. This password will be encrypted after the file is initialized by Apache Tomcat server.
   <ar_tcp>0</ar_tcp>(Optional)	Enter the BMC Remedy AR System TCP port number.
   <ar_cfg>yes</ar_cfg	Enter the value yes.
   <cns>calbro-midtier-000001</cns>	Enter the name of this BMC Remedy Mid Tier server.

4. Restart BMC Remedy AR System server.

5. Restart Apache Tomcat server.

Related topics

Manual installation process

Manually copying files from the base folder

Manually deploying the application files