Upgrading

While upgrading TrueSight Smart Reporting - Platform, ensure that TrueSight Smart Reporting - Platform and its components are upgraded to the compatible versions. The product displays errors if:

  • TrueSight Smart Reporting - Platform is upgraded to the latest version, but its component is not of a compatible version.
  • The component is upgraded to the latest version, but TrueSight Smart Reporting - Platform is not of a compatible version.
For more information on component compatibility, see Component compatibility matrix.

Use the following links to install or upgrade to a compatible version of the component: 

  • Installing  or  upgrading  TrueSight Server Automation Reporting
  • Installing  or  upgrading  TrueSight Network Automation Reporting
  • Installing  or  upgrading  TrueSight Capacity Optimization


Supported upgrade path

TrueSight Smart Reporting - Platform version 19.2 was released as TrueSight Smart Reporting for Server Automation.

The following figure displays the supported upgrade path for TrueSight Smart Reporting - Platform.


Upgrade process — At a glance

You can upgrade TrueSight Smart Reporting - Platform in one of the following scenarios:

  • TrueSight Smart Reporting - Platform is not in a disaster-recovery environment
  • TrueSight Smart Reporting - Platform is in a disaster-recovery environment

Click the following tabs for details about each scenario.


    Upgrade flow



    Step 1: Prepare for the upgrade

    Complete the pre-upgrade tasks to ensure a successful upgrade.

    Description Procedure

    Complete the pre-upgrade tasks and download the files.

    Step 2: Upgrade TrueSight Smart Reporting - Platform

    TrueSight Smart Reporting - Platform provides the framework to generate and publish reports with a drag-and-drop action.

    Description Procedure

    TrueSight Smart Reporting - Platform can be upgraded by using one of the following methods:

    • By using the wizard
    • Silently

    Based on the method, choose the applicable procedure.

    Step 3: Complete the post-upgrade activities

    Complete the post-upgrade tasks to ensure a successful upgrade.

    Description Procedure

    Complete the post-upgrade tasks.

    If you have upgraded TrueSight Server Automation - Data Warehouse, see Post-upgrade tasks to complete the component-specific post-upgrade activities.

    Step 4: Apply the 20.02.01 patch

    Apply the TrueSight Smart Reporting - Platform patch.

    Description Procedure

    The TrueSight Smart Reporting - Platform 20.02.01 patch can be applied by using one of the following methods:

    • By using the wizard
    • Silently

    Upgrade flow

    On the primary server

    Step 1: Prepare for the upgrade

    Complete the pre-upgrade tasks to ensure a successful upgrade.

    Description Procedure

    Complete the pre-upgrade tasks and download the files.

    Step 2: Upgrade TrueSight Smart Reporting - Platform

    TrueSight Smart Reporting - Platform provides the framework to generate and publish reports with a drag-and-drop action.

    Description Procedure

    TrueSight Smart Reporting - Platform can be upgraded by using one of the following methods:

    • By using the wizard
    • Silently

    Based on the method, choose the applicable procedure.


    Step 3: Complete the post-upgrade tasks

    Complete the post-upgrade tasks to ensure a successful upgrade.

    Description Procedure
    Upgrade the Tomcat application version. This is an optional step.

    Post-upgrade tasks

    Step 4: Apply the 20.02.01 patch

    Apply the TrueSight Smart Reporting - Platform 20.02.01 patch.

    Description Procedure

    Apply the TrueSight Smart Reporting - Platform 20.02.01 patch.

    Applying the 20.02.01 patch

    If you have upgraded TrueSight Server Automation - Data Warehouse, see Post-upgrade tasks to complete the component-specific post-upgrade activities.

    On the secondary server

    Step 1: Install version 20.02 with the 20.02.00.002 hotfix

    Install version 20.02 of the product with the 20.02.00.002 hotfix.

    Description Procedure

    The technical bulletin provides the following information:

    • Preparing the server to install TrueSight Smart Reporting - Platform .
    • Installing TrueSight Smart Reporting - Platform .

    Step 2: Complete the post-upgrade tasks

    Complete the post-upgrade tasks to ensure a successful upgrade.

    Description Procedure
    Upgrade the Tomcat application version. This is an optional step.

    Post-upgrade tasks

    Step 3: Apply the 20.02.01 patch

    Apply the TrueSight Smart Reporting - Platform 20.02.01 patch.

    Description Procedure

    Apply the TrueSight Smart Reporting - Platform 20.02.01 patch.

    Applying the 20.02.01 patch

    If you have upgraded TrueSight Server Automation - Data Warehouse, see Post-upgrade tasks to complete the component-specific post-upgrade activities.


    What next?

    BMC releases periodic product updates through feature packs and fix packs. Check the Release notes and notices section for the latest product updates and apply the ones relevant to your environment.

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