Technical bulletin — Announcing hotfix

Hotfix is now available for TrueSight Smart Reporting - Platform version 20.02. 

Important: Mandatory hotfix for version 20.02

This hotfix must be applied on fresh and upgrade installations of TrueSight Smart Reporting - Platform version 20.02.

This hotfix fixes the following issue related to scheduled reports.


Scheduled reports with view-level filters are not delivered on schedule. This issue occurs when a view is published or republished through an ETL run or by using the Update Content button in TrueSight Smart Reporting - Platform.

Installing the hotfix

Do the following to apply the hotfix:

  1. Go to the server where TrueSight Smart Reporting - Platform is installed.
  2. Navigate to the  FTP location for the hotfix .
  3. Download and unzip the file.
  4. Stop the TrueSightSmartReporting service.
  5. Navigate to the <install_location>\appserver\webapps\ROOT\WEB-INF\lib directory and take a backup of the i4-mi.jar file.
  6. Replace the existing  i4-mi.jar file with the  i4-mi.jar file from the extracted location.
  7. Start the TrueSightSmartReporting service.

Rolling back the hotfix

You can roll back the hotfix if the  i4-mi.jar file is corrupted or if you face any other issues.

Do the following:

  1. Go to the server where you applied the hotfix.
  2. Stop the TrueSightSmartReportingservice.
  3. Copy the  i4-mi.jar file that you backed up before applying the hotfix.
  4. Navigate to the the <install_location>\appserver\webapps\ROOT\WEB-INF\lib directory.
  5. Replace the existing i4-mi.jar file with the backed-up file that you copied.
  6. Start the TrueSightSmartReporting service.

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