After installing TrueSight Smart Reporting, you might not be able to view the TrueSightSmartReporting service. This can happen because of one or more of the following reasons:

  • The JAVA_HOME path is not set correctly.
  • The Install Windows service option was not selected during the TrueSight Smart Reporting installation.

To create a service for TrueSight Smart Reporting, do the following:

  1. On the computer where you installed TrueSight Smart Reporting, set the JAVA_HOME variable to point to the JDK.
  2. Navigate to the following directory and open the command prompt
    <installation directory>\appserver\bin.
  3. Run the following command:
    service.bat install TrueSightSmartReporting

Upgrade Assistance

The BMC Assisted Migration Offering (AMIGO) program is designed to assist customers with the planning of product upgrades to a newer version – “Success through proper planning”.
Explore AMIGO Program ›
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