When you change a TrueSight Smart Reporting database password, you must encrypt it and then update the <install_directory>\appserver\webapps\ROOT\WEB-INF\web.xml file with the encrypted password.

Do the following:

  1. Go to the <install_directory>\utilities\cli directory, and run the following command:

    java -jar EncryptPassword.jar

  2. Enter the updated password when prompted.

  3. After the password is encrypted, copy the password.

  4. Open the <install_directory>\appserver\webapps\ROOT\WEB-INF\web.xml, file, and search for the JDBCPassword string as shown below:


  5. Replace the value of the JDBCPassword string with the encrypted password that you copied.

  6. Restart the TrueSightSmartReporting service.

Upgrade Assistance

The BMC Assisted Migration Offering (AMIGO) program is designed to assist customers with the planning of product upgrades to a newer version – “Success through proper planning”.
Explore AMIGO Program ›
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