When you change a TrueSight Smart Reporting database password, you must encrypt it and then update the <install_directory>\appserver\webapps\ROOT\WEB-INF\web.xml file with the encrypted password.

Do the following:

1. Go to the <install_directory>\utilities\cli directory, and run the following command:
   

   java -jar EncryptPassword.jar

2. Enter the updated password when prompted.

3. After the password is encrypted, copy the password.

4. Open the <install_directory>\appserver\webapps\ROOT\WEB-INF\web.xml, file, and search for the JDBCPassword string as shown below:
   

   <init-param>
<param-name>JDBCPassword</param-name>
<param-value>03Std5z/BjK1XsH7KXtHkg==</param-value>
</init-param>

5. Replace the value of the JDBCPassword string with the encrypted password that you copied.

6. Restart the TrueSightSmartReporting service.