Unable to view the SmartReporting service
After installing TrueSight Smart Reporting, you might not be able to view the TrueSightSmartReporting service. This can happen because of one or more of the following reasons:
- The JAVA_HOME path is not set correctly.
- The Install Windows service option was not selected during the TrueSight Smart Reporting installation.
Solution
Do the following:
- On the computer where you installed TrueSight Smart Reporting, set the
JAVA_HOMEvariable to point to the JDK. - Navigate to the following directory and open the command prompt
<installation directory>\appserver\bin. - Run the following command:
service.bat install TrueSightSmartReporting
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Comments
Other situation where "SmartReporting " service is not created: if a too much new version of Java is used. Doc says that JDK v1.8 or later must be used. But I tryed to install Smart Reporting with JDK v12 and it didn´t work. I had to use a 1.8
Hello,
The JDK version should be 1.8.0_144 or later versions of 1.8.0. We have updated the document to say so. Please see https://docs.bmc.com/docs/display/tssr113/System+requirements+and+compatibility+information.
Thank you.
service.bat didn't set the correct parameter and it make the service never can be created. Doc is unclear and this might be a defect if not using Oracle JDK, but Open JDK. also didn't mentioned which Open JDK version is supported
for service.bat, you have to edit on your own depends on your environement of JAVA_HOME
(set JAVA_HOME=C:\Java\jdk)
and update gotjdkHome, as it origianal point to %JAVA_HOME%\jre\bin.....
(:gotJdkHome if not exist "%JAVA_HOME%\bin\java.exe" goto noJavaHome if not exist "%JAVA_HOME%\bin\javaw.exe" goto noJavaHome rem if not exist "%JAVA_HOME%\bin\javac.exe" goto noJavaHome )
Hello Matthew,
I am checking with the R&D team for this.
Thank you.
Hello Matthew,
The team is testing this. Once they arrive at a conclusion, we will update the document.
Thank you.
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