Unable to view Chinese characters in the Smart Report PDF

When you download a Smart Report as a PDF file, the Chinese characters in the report are not displayed.

Solution

Ensure that TrueSight Smart Reporting is enabled to export Chinese characters. To do this, perform the following tasks:

1. As an Administrator, launch TrueSight Smart Reporting from the TrueSight console.
2. From the left navigation pane, go to Administration > Configuration.
3. Click the  icon, and expand Text Formats.
4. In the Default Language Font list, select any of the Chinese fonts.
5. Click Save.