FAQs and additional resources

This topic provides information that supplements the TrueSight Smart Reporting - Platform  documentation. It contains the following sections:


Frequently asked questions

This section provides answers to frequently asked questions (FAQ) about TrueSight Smart Reporting - Platform.

 Where do I find release note information?

The following table describes where you can find information previously provided in release notes.

Type of information

Found here in

New features (enhancements) and other information in 19.01

19.01 features

  • Issues corrected by the base release and its service packs and patches

  • Issues that are currently open

Known and corrected issues

 Where can I find technical bulletins?

Technical bulletins contained information delivered after a product was released, often in conjunction with a service pack or patch for that release.

Where to find information previously provided in a technical bulletin

Type of technical bulletin

Found here in

Contents of a service pack or patch and instructions particular to it

Other information

Placed in context throughout this space, but listed and linked to in Technical bulletins.

 Where do I find information that was previously published as a flash bulletin?

Flashes contained urgent information about product issues and are delivered after a product is released. On docs.bmc.com, this information is delivered in an "Urgent issues" topic, under Release notes and notices. If this topic does not exist for a given product release, no urgent issues have been discovered for that release.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.


 

Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Additional resources from BMC

The following BMC sites provide information outside of the TrueSight Smart Reporting - Platform documentation that you might find helpful: 

  • BMC Communities, Server Automation community 
  • BMC Support Knowledge Base, search filtered by Server Automation
  • BMC Support Knowledge Base
  • BMC Global Services
  • BMCtv, to view videos about TrueSight products and other BMC solutions




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