Troubleshooting virtualization issues
The following table discusses issues that you might encounter when using TrueSight Server Automation in virtual environments.
|Ethernet adapter not deleted from LPAR during rollback|
In an IBM Frame, a rollback does not delete an Ethernet adapter from the logical partition (LPAR), even though the results report a successful (passed) rollback. This happens if the new Ethernet adapter is created with a slot ID available at creation time rather than the one named in the BLpackage.
This issue arises when the slot ID in the BLPackage is generated automatically, either because it was left blank or set to -1. To ensure that rollback proceeds successfully, provide a valid slot ID.
USP job taking long time for enrolling the VM
This issue occurs because the Application Server was attempting to resolve the newly provisioned VM name before the VM (which was on DHCP) had the chance to register it with the DNS Server. This behavior lead to a "caching of name lookup" failure in the server's DNS Client Cache (Negative Caching in DNS). As a result, all further lookups for the VM name failed until the cached failure was discarded on expiry of the TTL.
Cannot package VMware Licensed Feature properties
The Licensed Feature properties VMotion, VMware DRS, and VMware HA cannot be packaged into a BLPackage from the vCenter server.
Agent stops when executing large number is snapshots at the same time
When executing 50 snapshot instances simultaneously for a vCenter server, the RSCD Agent may stop. This issue is associated with using the vmware-instances.nsh script to run Snapshot, Audit, and Compliance Jobs on Virtual Machine components that reside on a vCenter server or an ESX server.
|Error encountered after upgrading BSA app server.|
After upgrading the BSA app server, ensure that you also upgrade the RSCD agent on the virtual server and the CO distributed. If this is not done you will encounter job errors.
Issue with configuration objects running on a Red Hat Linux
Certain virtualization configuration objects running on a Red Hat Linux computer might encounter the following error: any action that you try to perform through the TrueSight Server Automation Console for the management of the Citrix XenServer server assets results in an error message, "Unable to start CO Server."
Related Knowledge Articles
The following Knowledge Article from BMC Customer Support might be of interest when troubleshooting TrueSight Server Automation issues: DCO JOb or query of IBM Frame reports "Not Applicable to Target Server" warning (Knowledge Article ID: 000047764)
You might also be interested in the list of top Knowledge Articles for TrueSight Server Automation located on BMC Communities.