Important

   

This space contains documentation for TrueSight Server Automation 8.9.03 and the later service packs for 8.9. For earlier releases, see BMC Server Automation 8.9.

Installing Remedy OnDemand integration

This topic contains the following sections:


Downloading the installation files

This topic explains how to obtain the installation files for TrueSight Server Automation Remedy OnDemand Integration.

  1. Go to http://www.bmc.com/available/epd.html and download the TSSA<version>-Optional.zip files for the latest version of TrueSight Server Automation (for example, TSSA89-SP4-Optional.zip). For information about how to download TrueSight Server Automation files from EPD, see Downloading the installation files.

  2. After you unzip the download, 
    1. Select the TrueSight Server Automation Remedy OnDemand Integration TSSARODIntegration<version>-<platform>.bin or .exe file for the required platform (for example, TSSARODIntegration89-SP4-P1-Linux.bin and TSSARODIntegration89-SP4-P1-Windows.exe).
    2. Select ROD-PostInstall.zip for all platforms. This zip file contains extensions.zip and AI-Jobs-ForRemedy9104.zip. These files are needed during post-installation configuration of 

      TrueSight Server Automation Remedy OnDemand Integration.

Installing TrueSight Server Automation and Remedy OnDemand integration


This topic provides information about installing the product on Microsoft Windows and Linux operating system.

To install TrueSight Server Automation Remedy OnDemand Integration on Microsoft Windows

  1. Navigate to the directory where you downloaded the installer for TrueSight Server Automation Remedy OnDemand Integration.
  2. Run the downloaded executable file (TSSARODIntegration<version>-<platform>.bin or .exe) depending on your database type.
  3. Select a language and click OK.
  4. On the Welcome page, click Next.
  5. On the License Agreement page, select I agree to the terms of the License Agreement, and click Next.
  6. On the Installation Mode page, select one of the following installation modes:
    • Typical Installation (Recommended) – Installs TrueSight Server Automation Remedy OnDemand Integration and places the integration utilities in the installation folder.
    • Utilities Only – Places the integration utilities and installation files in the installation directory but does not perform any installation.
  7. Click Next.
  8. On the Directory Selection page, accept the default installation directory, or click Browse to select another directory. Click Next.
  9. On the Database Type page, select the type of database (Oracle or Microsoft SQL Server) being used by BMC Decision Support for Server Automation or TrueSight Smart Reporting for Server Automation, and click Next.

    Note

    This page and the following pages refer to the BMC Decision Support for Server Automation or TrueSight Smart Reporting for Server Automation database, not the TrueSight Server Automation database.

  10. Use one of the following step, depending on your database type:

      For an SQL Server database, in the BMC Decision Support for Server Automation or TrueSight Smart Reporting for Server Automation Database Details page, specify values for the following parameters:

      Parameter

      Description

      Host Name or IP Address

      Name or IP address of the server hosting the SQL Server database.

      Database Port

      Port number of the database server hosting the SQL Server database.

      Database Name

      Name of the SQL Server database that contains TrueSight Server Automation discovered data.

      Reports DB User

      Name of the user that has an account on the SQL Server database.

      Note: You must specify the user name of the BMC Decision Support for Server Automation or TrueSight Smart Reporting for Server Automation database using the exact case.

      Password for DB User

      Password of the user that has an account on the SQL Server database.

      Advanced Connection Options (for example, Microsoft SQL Cluster Server)

      Select the check box if you have SQL cluster server installations in your environment. Specify the instance name in the Instance Name field.

      For an Oracle Server database, in the BMC Decision Support for Server Automation or TrueSight Smart Reporting for Server Automation Database Details page, specify values for the following parameters:

      Parameter

      Description

      Database Hostname or IP Address

      Name or IP address of the server hosting the Oracle database.

      Note: Enter the actual host name or IP address of the BMC Decision Support for Server Automation or TrueSight Smart Reporting for Server Automation DB server, do not use localhost even if it is on the same server as this installation.

      Database Port

      Port number of the database server hosting the Oracle database.

      System ID

      System ID associated with a specific instance of an Oracle database.

      Note: The System ID for BMC Decision Support for Server Automation or TrueSight Smart Reporting for Server Automation for Oracle can be a maximum of 8 characters.

      Reports DB User

      Name of the user that has an account on the Oracle database.

      Note: You must specify the user name of the BMC Decision Support for Server Automation or TrueSight Smart Reporting for Server Automation database using the exact case.

      Password for DB User

      Password of the user that has an account on the Oracle database.

      Advanced connection options (Example: Oracle RAC installations)

      The TrueSight Server Automation Remedy OnDemand Integration installer uses this connection information for Oracle RAC installations. Enter the Oracle RAC connection string and select the check box.

    • Click Next.
    • In the TrueSight Server Automation Application Server Details page, specify values for the following parameters:


      Parameter

      Description

      TSSA Profile

      TrueSight Server Automation profile

      User Account

      User account for connecting to TrueSight Server Automation

      Password

      Password for connecting to TrueSight Server Automation

    • Click Next.
    • In the BMC Decision Support for Server Automation or TrueSight Smart Reporting for Server Automation page, specify values for the following parameter so that you can launch the reports portal from the BMC BladeLogic Atrium CMDB CI Relationship Viewer:

      Parameter

      Description

      BMC Decision Support for Server Automation or TrueSight Smart Reporting for Server Automation Server

      The host name of the computer where BMC Decision Support for Server Automation or TrueSight Smart Reporting for Server Automation is installed.

    • Click Next.
    • In the Categorization Practice page, select one of the following options:
      • Default Categorization
      • Best Practice Categorization

        Note

        Select the type of categorization that is consistent with the discovery providers that are populating data into the BMC Atrium CMDB.

    • Click Next.
    • On the Installation Preview page, review your installation choices.
    • Click Install.
      A series of on-screen messages are displayed as the installation proceeds. Installation might take 20 minutes or longer.
      At the end of installation, a dialog box indicates whether installation was successful or issues occurred and displays the location of the log file.
    • Click OK.
    • Click Done.

    To install TrueSight Server Automation Remedy OnDemand Integration on Linux

    1. Log on to the computer as root.

      Note

      Do not use sudo or any other user account.

    2. Navigate to the directory containing the installation files.
    3. Run the installation script for TrueSight Server Automation Remedy OnDemand Integration.

      {{sh TSSARODIntegration.bin}} 
    4. Use the information in Installing  on Microsoft Windows to complete the installation on Linux.

    Uninstalling TrueSight Server Automation and Remedy OnDemand integration

    This topic provides information about uninstalling TrueSight Server Automation Remedy OnDemand Integration

    Uninstalling TrueSight Server Automation Remedy OnDemand Integration on Microsoft Windows

    1. Navigate to the directory in which TrueSight Server Automation Remedy OnDemand Integration is installed. 
    2. Open the UninstallBMCBL2Atrium directory.
    3. Double-click uninstall.exe.
    4. In the Uninstall TrueSight Server Automation Integration page, click Next.
    5. Select the CMDB that you would like to uninstall and click Next.

    6. In the BMC Decision Support for Server Automation or TrueSight Smart Reporting for Server Automation Database Information page, select Microsoft SQL Server or Oracle Server, and then click Next. 

      • For an SQL Server database, in the BMC Decision Support for Server Automation or TrueSight Smart Reporting for Server Automation Database Information page, specify values for the following parameters:

        Parameter

        Description

        Database Hostname or IP Address

        Name or IP address of the server hosting the SQL Server database.

        Database Port

        Port number of the database server hosting the SQL Server.

        Database Name

        Name of the SQL Server database that contains BMC Server Automation discovered data.

        Advanced Connection Options Example: Microsoft SQL Cluster Server

        The TrueSight Server Automation Remedy OnDemand Integration installer uses this connection information for Microsoft SQL Cluster Server installations. Specify the instance name and select the check box.

        Reports DB User

        User name of the user that has an account on the SQL Server database.

        Password for DB User

        Password of the user that has an account on the SQL Server database.

        For an Oracle Server database, in the BMC Decision Support for Server Automation or TrueSight Smart Reporting for Server Automation Database Information page, specify values for the following parameters:

        Parameter

        Description

        Database Hostname or IP Address

        Name or IP address of the server hosting the Oracle database.

        Database Port

        Port number of the database server hosting the Oracle database.

        System ID

        System ID associated with a specific instance of an Oracle database.

        Advanced Connection Options Example: Oracle RAC installation

        The TrueSight Server Automation Remedy OnDemand Integration installer uses this connection information for Oracle RAC installations. Specify the instance name and select the check box.

        Reports DB User

        User name of the user that has an account on the Oracle database.

        Password for DB User

        Password of the user that has an account on the Oracle database.

      • In the TrueSight Server Automation Details page, specify values for the following parameters:


        Parameter

        Description

        TSSA Profile

        TrueSight Server Automation profile

        User Account

        User account for connecting to TrueSight Server Automation

        Password

        Password for connecting to TrueSight Server Automation

      • Click Next.

      • Specify the required value.
      • Click Uninstall.

      • In the TrueSight Server Automation Remedy OnDemand Integration uninstallation completed successfully page, click Done.

      Uninstalling TrueSight Server Automation Remedy OnDemand Integration on Linux

      1. Log on as root.

        Note

        Do not use sudo or any other user account.

      2. Navigate to the directory in which TrueSight Server Automation Remedy OnDemand Integration is installed. 
      3. Execute the uninstallation script:

        {{./uninstall}}
      4. Use the information from Step 4 to Step 12 of Uninstalling TrueSight Server Automation Remedy OnDemand Integration on Microsoft Windows.

      Where to go from here

      Perform the steps mentioned in Configuring after installing Remedy OnDemand integration.




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